RCN Premium Package

[Megin]

I wanted to order Showtime today and I went to www.rcn.com/braemar and clicked on the link for “Premium Channels” and it advertised a bundle for $7.95 for Starz, Showtime, and TMC. After a probably 45 minute phone call, I was told that because we are braemar residents, they cannot contractually offer me that deal. The CSR was very nice, and very apologetic..but I feel like that is a bait and switch advertisement, and am not happy with RCN right now. If it’s not offered for braemar residents..then have your link go to different pricing! 

Thank you,

Megin McRae

[Tina Gross]

I have brought up the same complaint. We are not allowed the prices that are advertised on the website under the Braemar link for premium channels. I think this needs to change.

I’m still waiting for that increase in internet speed for a reasonable price as well!

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[Paul Martin]

RCN told me that that website was intended for the transition. Also, they indicated that they no longer check this group or braemar...@rcn.net.

Any complaints will probably have to come from the TAC.

Sorry Joe.

-p

[Megin]

So, how are we residents supposed to know what packages we can buy? They don’t supply us with a website to look at..and the one that they do gives false information. Absolutely not fair. How do we get a TAC member to address this with them? 

Thanks!

Megin McRae

[Megin]

Thank you to whoever contacted RCN. I received a call today from a manager and she told me that Braemar was INDEED eligible for all packages advertised on their website. They have fixed the glitch in their system. Happy New Year everyone!

Megin

On Monday, December 30, 2013 11:18:10 AM UTC-5, Megin wrote:

[Tina Gross]

This is very interesting. I have had the same experience as you did with the premium channels and am currently paying higher prices than shown on the website!! Are you able to share this manager's name? We've been paying the higher prices for far too long. 

Sent from my iPad

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[Megin]

Hi Tina, I can’t remember her name, but I have her direct phone number on my caller ID (301)531-7827. I would call the main customer service before calling her.  Andrey- that is the exact package I got and she told me that she was activating it for all Braemar residents..that we are eligible for everything that they advertise. 

Thanks,

Megin

[Tina Gross]

I will call the main number to change my package first. I am currently paying $21 for Showtime and was quoted $11.95 for Starz. My last attempt at better prices was only a month ago. 

Thank you Megin!! :)

Sent from my iPad

[Andrey Petrenko]

I would like to propose for our Tech committee to publish updates from RCN  in some central location like 

www.braemarhoa.com/

for example I pay for Service 15Mb/2Mb ..$9.95

And I don't have place to check if it is correct for Breamar or this is default speed with no charge?? 

 I cannot relay on RCN rep -looks like they don't know all details ....

Great finding Megin!

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CC: rcn-b...@googlegroups.com; megin...@yahoo.com
From: tinas...@gmail.com
Subject: Re: [RCN Braemar Homeowners] Re: RCN Premium Package
Date: Tue, 31 Dec 2013 19:10:07 -0500
To: megin...@yahoo.com

I will call the main number to change my package first. I am currently paying $21 for Showtime and was quoted $11.95 for Starz. My last attempt at better prices was only a month ago. 

Thank you Megin!! :)

Sent from my iPad

On Dec 31, 2013, at 7:00 PM, Megin <megin...@yahoo.com> wrote:

Hi Tina, I can’t remember her name, but I have her direct phone number on my caller ID (301)531-7827. I would call the main customer service before calling her.  Andrey- that is the exact package I got and she told me that she was activating it for all Braemar residents..that we are eligible for everything that they advertise. 

Thanks,

Megin
On Tuesday, December 31, 2013 5:48:36 PM UTC-5, Tina wrote:

This is very interesting. I have had the same experience as you did with the premium channels and am currently paying higher prices than shown on the website!! Are you able to share this manager's name? We've been paying the higher prices for far too long. 

Sent from my iPad

On Dec 31, 2013, at 5:09 PM, Megin <megin...@yahoo.com> wrote:

Thank you to whoever contacted RCN. I received a call today from a manager and she told me that Braemar was INDEED eligible for all packages advertised on their website. They have fixed the glitch in their system. Happy New Year everyone!

Megin

On Monday, December 30, 2013 11:18:10 AM UTC-5, Megin wrote:

I wanted to order Showtime today and I went to www.rcn.com/braemar and clicked on the link for “Premium Channels” and it advertised a bundle for $7.95 for Starz, Showtime, and TMC. After a probably 45 minute phone call, I was told that because we are braemar residents, they cannot contractually offer me that deal. The CSR was very nice, and very apologetic..but I feel like that is a bait and switch advertisement, and am not happy with RCN right now. If it’s not offered for braemar residents..then have your link go to different pricing! 

Thank you,

Megin McRae

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[Tina Gross]

Hi Andrey

I just checked my past emails on this. We received an upgrade to 15MB quite awhile ago. If you have only 15MB, you should not be charged anything. This is included in your HOA fee. It sounds like RCN owes you a refund. I’m not sure exactly when that upgrade occurred, but I think it was very late 2012 or early 2013.

[Tina Gross]

Megin,

I want to thank you again for sharing your experience with us. I just had a very successful call with Frank at RCN, who successfully applied all of the website prices to my premium channels. I now have more channels and am paying $16 less per month! Fantastic!

I recommend everyone check the website for premium channel prices and call to have the website prices applied.

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[Paul Martin]

interesting....

I just got off the chat (because I was disconnected twice on the phone) and this is what I was told:

Sharon A.: Unfortunatley, I cannot add the Premiere Total for $12.99. It is because of the agreement your building has with RCN.

 

 Sharon A.: The Signature (full basic cable) is a Bulk rate so add ons cannot get the promotions you see on our website.

[Darren Richards]

So I pay $20 for 20down or did that change too? 

I guess I better check, but appreciate any info. 

Thanks everyone and Happy New Year!

On Wednesday, January 1, 2014, Tina Gross wrote:

Hi Andrey

I just checked my past emails on this. We received an upgrade to 15MB quite awhile ago. If you have only 15MB, you should not be charged anything. This is included in your HOA fee. It sounds like RCN owes you a refund. I’m not sure exactly when that upgrade occurred, but I think it was very late 2012 or early 2013.

 

From: rcn-b...@googlegroups.com [mailto:rcn-b...@googlegroups.com] On Behalf Of Andrey Petrenko
Sent: Tuesday, December 31, 2013 7:34 PM
To: Tina Gross; rcn-b...@googlegroups.com
Subject: RE: [RCN Braemar Homeowners] Re: RCN Premium Package

 

I would like to propose for our Tech committee to publish updates from RCN  in some central location like 

www.braemarhoa.com/

 

for example I pay for Service 15Mb/2Mb ..$9.95

And I don't have place to check if it is correct for Breamar or this is default speed with no charge?? 

 I cannot relay on RCN rep -looks like they don't know all details ....

 

Great finding Megin!

 

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CC: rcn-b...@googlegroups.com; megin...@yahoo.com
From: tinas...@gmail.com
Subject: Re: [RCN Braemar Homeowners] Re: RCN Premium Package
Date: Tue, 31 Dec 2013 19:10:07 -0500
To: megin...@yahoo.com

I will call the main number to change my package first. I am currently paying $21 for Showtime and was quoted $11.95 for Starz. My last attempt at better prices was only a month ago. 

 

Thank you Megin!! :)

Sent from my iPad

On Dec 31, 2013, at 7:00 PM, Megin <megin...@yahoo.com> wrote:

Hi Tina, I can’t remember her name, but I have her direct phone number on my caller ID (301)531-7827. I would call the main customer service before calling her.  Andrey- that is the exact package I got and she told me that she was activating it for all Braemar residents..that we are eligible for everythi

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[Tina Gross]

Hi Paul,

The price offerings I changed this morning were only premium movie channel packages (HBO, MAX, TMC, STARZ, SHO). Braemar already has set rates for the regular cable channel packages, which are paid by our HOA fees.

[Paul Martin]

right. we're on the same page and talking about the same thing.

[Tina Gross]

Darren, you should be getting 25MB for $20. That is the rate and speed I’ve had for the past year.

 

From: Darren Richards [mailto:rich...@gmail.com]

Sent: Wednesday, January 01, 2014 12:17 PM
To: Tina Gross

[Andrey Petrenko]

Highland village and Dumberton from 5mb-10mb as a default  

Tartan Hills still 5mbt covered but HOA 15mbt - 

[Paul Martin]

I didn't have much luck with Sharon. I did, however get her to speak with her supervisor regarding the site http://www.rcn.com/j/braemar. I believe that updating this website will greatly benefit RCN and our community with the packages and cost breakdown of what is available to us. She is making the suggestion to her supervisor and is going to follow back up with me on Friday. I'll let you know what she says.

Also, the 301 number isn't being answered today.

[Tina Gross]

Thanks Andrey. I didn’t realize the we had multiple packages out there by area. The prices I quoted were for Tartan Hills.

[Darren Richards]

That may be correct I am in Tartan Hills myself. 

I will check though for sure. 

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[Andrey Petrenko]

Thank you for update Paul ,

1. Just got S/TIME/STARZ and TNC for 7.99 but Rep said this is promotional for 12month then goes to 9.99 .
2. Internet speed different by location within Breamer (highland and dumbarton  has 10 covered by HOA ) Tartan hill has 5 covered by HOA
3. however RCN.COM doesn't say about it , so a lot of confusion 
4. we need http://www.rcn.com/j/braemar. with clear updated info  

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Date: Wed, 1 Jan 2014 12:44:27 -0500

Subject: Re: [RCN Braemar Homeowners] RCN Premium Package

From: pmart...@gmail.com
To: tinas...@gmail.com
CC: rich...@gmail.com; andrey-...@hotmail.com; rcn-b...@googlegroups.com

[Tina Gross]

Interesting indeed. I could have sworn TH had 15 covered by the HOA. Perhaps I was wrong. 

I would love to see all of the latest data by section posted publicly for all residents. Perhaps the newsletter would be a good choice. As things change, residents should be notified. 

Sent from my iPhone

[ch...@kylorcreative.com]

Anyone else in Highland Village actually have their internet speeds increased on 12/16?  That was the date indicated in a letter sent to HV homeowners.

 

Base went from 5 to 10 Mbps.

10 and 15 went to 25Mbps

25 to 50

50 to 75

 

I pay for 15, and should get 25 now.  I'm lucky to hit 10 today with everyone home.

 

Seems that every time we are to get something additional or different per our contract  that should be an automatic change, requires me to call to actually get the benefit.

 

Chris

[Darren Richards]

I checked my RCN bill online for December, since I am paperless and it states I should have 25bm down and 2mb up.  For reference I do pay $20.00 above the HOA fees for it.  My history over a year has shown the same speed so I have not been given an upgrade on speed unless it shows up on the January invoice.

12/22-01/21 Internet

                 1 - Mach 25 Modem Service 25Mb/2Mb

[Andrey Petrenko]

if not aware yet 

this is quote from chat with  RCN rep :

"I am sorry that you are upset but going forward the Premier Total Package would be $21.95 per month."

Basically "sorry" is  for taking more money for the same service 

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To:
Date: Fri, 3 Jan 2014 09:28:27 -0700
CC: rcn-b...@googlegroups.com
From: ch...@kylorcreative.com
Subject: RE: Re: [RCN Braemar Homeowners] RCN Premium Package