Fwd: CorpOne BPO - Campus Drive on Friday, 27th March Friday
RAGHU KUMAR
CorpOne BPO !!!..
Thank your invitation we would participate in the drive, Request you to do the necessary arrangements,
Please find the job description mentioned below…
Customer Care Executive-Voice/Inbound
· Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
· Determines requirements by working with customers.
· Answers inquiries by clarifying desired information; researching, locating, and providing information.
· Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
· Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
· Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
· Maintains call center database by entering information.
· Keeps equipment operational by following established procedures; reporting malfunctions.
· Updates job knowledge by participating in educational opportunities.
· Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Customer Care Executive-Non-Voice
· Maintains data storage and access by designing physical databases.
· Confirms project requirements by studying user requirements; conferring with others on project team.
· Maintains data dictionary by revising and entering definitions.
· Maintains client confidence and protects operations by keeping information confidential.
· Maintains technical knowledge by attending educational workshops; reviewing publications; establishing personal networks; participating in technical societies.
· Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
· Contributes to team effort by accomplishing related results as needed.
· Determines changes in physical database by studying project requirements; identifying database characteristics, such as location, amount of space, and access method.
· Changes database system by coding database descriptions.
· Protects database by developing access system; specifying user level of access.
· Maintains user reference by writing and rewriting database descriptions.
Customer Care Executive-Voice/Outbound
· Builds business by identifying and selling prospects; maintaining relationships with clients.
· Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
· Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
· Sells products by establishing contact and developing relationships with prospects; recommending solutions.
· Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
· Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
· Prepares reports by collecting, analyzing, and summarizing information.
· Maintains quality service by establishing and enforcing organization standards.
· Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
· Contributes to team effort by accomplishing related results as needed.
Data Entry Operator
· Maintains database by entering new and updated customer and account information.
· Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
· Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
· Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
· Maintains data entry requirements by following data program techniques and procedures.
· Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
· Tests customer and account system changes and upgrades by inputting new data; reviewing output.
· Secures information by completing data base backups.
· Maintains operations by following policies and procedures; reporting needed changes.
· Maintains customer confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Best Regards
Ch. Raghu Kumar M.Tech
Asst.Professor,
Placement Co-ordinator,
Dept of CSE,
RCE.