WebADM web interface slow in Offline mode

[Leon Van Eeden]

Good day,

We use WebADM offline (Without Internet access) and have noticed that it sometimes takes up to 30 seconds to load the web interface. We assume this is due to a timeout on OSCP/CRL certificate checks, which fail due to no Internet connection. Is there a way to disable these checks to avoid the delays?

Kind regards,

Leon van Eeden

[marc....@gmail.com]

Hi Leon,

What is your version of WebAdm ?

Thanks,

[Leon Van Eeden]

Hi,

We are using version 2.3.7

[Yoann Traut (RCDevs)]

Hello, 

Do you have a freeware license?

If yes, then WebADM can not be disconnected from our cloud service license.

If you want to run WebADM in offline mode, you must have an enterprise license issued by our sales team.

Regards 

[Leon Van Eeden]

We do Indeed have a freeware license. Would this be the reason why the GUI sometimes takes up to 30 seconds to respond?

[Yoann Traut (RCDevs)]

Yes, because it's checking connection to rcdevs cloud service and it is not reachable and the timeout is set to 30s. 

And after 10 days, if the communication with RCDevs cloud services can not be established, the offline cache will not work anymore and the authentication service (OpenOTP) will be stop handling requests. 

Regards

[Leon Van Eeden]

Hi 

WebADM does have internet access but WAProxy doesn't. Will that be an issue?

[Leon Van Eeden]

Hi Yoann,

WebAdm does have internet access but WAProxy doesn't

Will that cause an issue?

On Tuesday 19 December 2023 at 15:31:04 UTC+2 Yoann Traut (RCDevs) wrote:

[Yoann Traut (RCDevs)]

No, WAProxy do not need to have an internet access but generally, WAPRoxy is reachable from internet. 

Regards

[Leon Van Eeden]

WebADM doesn have internet access and hasbeen upgraded to the latest but we are still experiencing delays. Any suggestions?

[Yoann Traut (RCDevs)]

Which latency do you have with cloud.rcdevs.com endpoints from your WebADM server or from the location of WebADM server?

ping cloud.rcdevs.com 

Regards

[Leon Van Eeden]

Hi Yoann

Pinging cloud.rcdevs.com [149.202.165.239] with 32 bytes of data:
Reply from 149.202.165.239: bytes=32 time=177ms TTL=51
Reply from 149.202.165.239: bytes=32 time=180ms TTL=51
Reply from 149.202.165.239: bytes=32 time=174ms TTL=51
Reply from 149.202.165.239: bytes=32 time=176ms TTL=51

Ping statistics for 149.202.165.239:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 174ms, Maximum = 180ms, Average = 176ms

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[Yoann Traut (RCDevs)]

Ok, looks correct. 

What about the following command from WebADM server:

openssl s_client -connect cloud.rcdevs.com:443

Also, could you provide a screenshot of WebADM GUI > Admin tab

Regards

[Leon Van Eeden]

Hi,

Attached please find the screenshots as requested.

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