Administration Help Desk registration yubico issue

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Daniele Carlini

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Aug 29, 2025, 10:21:20 AM (7 days ago) Aug 29
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Hi,
i have a mistake in a yubico registration process through the Administration Help Desk.
When i register yubikey manually for a user, the process was completed correctly but the yubikey is assigned not a user, but a Administrator logged in Administration Help Desk app.


The log is correct :
[HelpDesk:WI036S2F] YubiKey registered successfully for CN=MFA User2,OU=Utenti,OU=GROUP,DC=DOMAIN,DC=local


for example, the registration of mobile app is correct, is assigned to user.

Am I doing something wrong or is it a bug in the app?


Spyridon Gouliarmis (RCDevs)

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Sep 4, 2025, 8:18:40 AM (19 hours ago) Sep 4
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Hello Daniele,

we looked into it and this turns out to be a bug. We're testing a fix internally and you can expect the next version of the HelpDesk app to include it.

Daniele Carlini

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Sep 4, 2025, 9:24:09 AM (18 hours ago) Sep 4
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Thank you very much !

Daniele

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