Server license error (unauthorized product feature 'auth')

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Sebastian (FB37 LHP)

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Mar 24, 2023, 6:17:49 AM3/24/23
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Hello Group,

I install and configure WebADM for MFA.
I have
- configured WebADM
- receive and install a valid Cloud-based Freeware License (Created two days ago)
- install OpenOTP_Credential Provider on a Windows Server 2019
- register an TOPT to a User

When i try to login with the user i receive an Server Error at Server and a "Server license error (unauthorized product feature 'auth').

Where is the problem i can't see?

Thanks in advance
Sebastian


Yoann Traut (RCDevs)

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Mar 24, 2023, 9:03:48 AM3/24/23
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Hello, 

Can you provide a screenshot of the following page : 

WebADM GUI > Admin > Software license details 

We gonna check your license once we received the info of your license screen. 

Regards

Sebastian (FB37 LHP)

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Mar 24, 2023, 9:30:06 AM3/24/23
to RCDevs Security Solutions - Technical
Hello Yoann,

thanks for your response and your offer to help.
Below the requestet screenshot.


WebADM_License.PNG

Kind Regards
Sebastian

Benoît Jager (RCDevs)

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Mar 24, 2023, 9:41:30 AM3/24/23
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Hello,

What is your version of WebADM? Can you also provide a screenshot of Application Status section of Home page?

Sebastian (FB37 LHP)

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Mar 24, 2023, 9:52:38 AM3/24/23
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Hello Benoît,

version is the latest available Version - 2.2.1

image001.png

Regards
Sebastian

Benoît Jager (RCDevs)

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Mar 24, 2023, 10:10:28 AM3/24/23
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Hello,
Can you again request a license from 

When you are on configuration of license page, please keep option enabled as in following figure :

 Screenshot 2023-03-24 at 15.09.22.png

Sebastian (FB37 LHP)

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Mar 24, 2023, 12:17:57 PM3/24/23
to RCDevs Security Solutions - Technical
Hello Benoît,

it looks like the new license solve the Problem.

Thanks a lot.

Regards
Sebastian
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