when trying to enroll OTP token, error : Could not find any user domain

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Imani Uerlings

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Jun 30, 2025, 4:47:58 AMJun 30

to RCDevs Security

when im trying to enroll a OTP token for the user, im getting the message:

Could not find any user domain

Not sure what the issue is here? i have successfully connected my AD

Yoann Traut (RCDevs)

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Jul 10, 2025, 3:11:56 AMJul 10

to RCDevs Security

Hello,

This is because your user in not included in the User Search base of your WebADM domain object.
WebADM GUI > Admin > User Domain > YOUR_DOMAIN > CONFIGURE > User search base.

Edit that setting to include your user object or set it the root LDAP tree base.