whitelist issue on open otp credential provider windows setup

[Imani Uerlings]

Hi Guys,

We have the solution working with active directory integration, but come across 2 issues.

1 is whilst installing open otp credential provider on a windows VM, and having administrator group / administrators "whitelisted" from OTP, and having these administrator not "activated" in webadm, its impossible to login:

[2025-09-14 17:21:36] [192.168.255.211:49869] [OpenOTP:34KTB7RC] New openotpSimpleLogin SOAP request
[2025-09-14 17:21:36] [192.168.255.211:49869] [OpenOTP:34KTB7RC] > Username: pi...@majorlynx.com
[2025-09-14 17:21:36] [192.168.255.211:49869] [OpenOTP:34KTB7RC] > Password: xxxxxxxxxxxxxxxx
[2025-09-14 17:21:36] [192.168.255.211:49869] [OpenOTP:34KTB7RC] > Source IP: fe80:0000:0000:0000:785a:ea7f:77ef:ba0b
[2025-09-14 17:21:36] [192.168.255.211:49869] [OpenOTP:34KTB7RC] > Context: pSTzkb5GJIvfkIgIEhuMHOU74FtgIdzl
[2025-09-14 17:21:36] [192.168.255.211:49869] [OpenOTP:34KTB7RC] > Options: NOVOICE,RECORD,REGURL
[2025-09-14 17:21:36] [192.168.255.211:49869] [OpenOTP:34KTB7RC] > Virtual: preferredLanguage=EN
[2025-09-14 17:21:36] [192.168.255.211:49869] [OpenOTP:34KTB7RC] Registered openotpSimpleLogin request
[2025-09-14 17:21:36] [192.168.255.211:49869] [OpenOTP:34KTB7RC] User invalid or not found
[2025-09-14 17:21:36] [192.168.255.211:49869] [OpenOTP:34KTB7RC] Sent failure response

when the user is activated (domain admin)  in webadm then login works, but I guess since it's whitelisted it shouldn't have to activate the domain admin user in webadm right? because every "activated" used must also be paid license wise?

[Spyridon Gouliarmis (RCDevs)]

Hello Imani,

if WebADM is receiving the request at all, it means the whitelisting has not worked. Either it's a bug, or you haven't put the right SID(s) in the white list.

Have you tried adding the exact SID of the user, not just one of its groups?