"Authentication failed. Wrong username and password." Solution request.

Eyerusalem Tewodros

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Sep 22, 2022, 2:39:48 AM9/22/22

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Dear all,

I have attached in the image below the webadmServerLog that indicates i have successfully logged in, but on the actual windows login page it shows me the message, "Authentication failed. Wrong username and password" as shown in the second image.

Could anyone help me with this?

RCDevs.jpg

rcdevs 1.png

Tarik Rachdani

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Sep 22, 2022, 4:16:06 AM9/22/22

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Hello,

The fact that you have received a msg ( Sent login success response ) doesn't mean that you have correctly configured your CP.

At first, you need to check logs in the client machine by passing the debug mode to 3.

Regards,

Eyerusalem Tewodros

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Sep 22, 2022, 7:22:39 AM9/22/22

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How can i do that? What do you mean by "passing the debug mode to 3?"

Thanks,

Tarik Rachdani

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Sep 22, 2022, 7:41:46 AM9/22/22

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Hello,

To enable debug mode :

https://docs.rcdevs.com/howtos/openotp_cp/openotp_cp/#871-enable-debug-logs

Can you send a screenshot of OpenOTP-CP in your registry ?

Capture d’écran 2022-09-22 à 13.40.33.png

Regards,

Tarik Rachdani

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Sep 22, 2022, 7:43:59 AM9/22/22

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Debug logs will be accessible in C:\RCDevsLogs\CP-Logs

Can you send it please ?

Eyerusalem Tewodros

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Sep 22, 2022, 7:50:57 AM9/22/22

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Here is the screenshot.

debug.png

Tarik Rachdani

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Sep 22, 2022, 8:14:22 AM9/22/22

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Hello,

Can you send logs from the client machine (Windows) and webadm.log?

Do you have a push configured ? If not with your OTP login mode, you don't need to enter the password, just click enter and the system will ask your OTP password.

Regards,

Eyerusalem Tewodros

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Sep 22, 2022, 8:25:37 AM9/22/22

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Hello,

I have enabled the debug mode and set it to 3. This is the screenshot of the webadm log and CP log.

webadm log.png

CP-Logs.txt

Tarik Rachdani

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Sep 22, 2022, 8:46:18 AM9/22/22

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Hello,

Can you provide the following infos :

Your host is connected to the Windows Domain ?

Which version of OpenOTP-CP (Windows credential Provider)are you installing ?

Version of OpenOTP : WebADM UI, Applications, MFA Authentication Server (OpenOTP), Version ?

Version of your WebADM and Windows?

Regards,

Eyerusalem Tewodros

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Sep 22, 2022, 9:43:18 AM9/22/22

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Yes my host is connected to windows domain.

OpenOTP-CP version 2.1.1.0-x64

WebADM UI is - Virtual Appliance (WebADM v2.0 - OpenOTP - OpenLDAP - CentOS Stream) i.e. 2.1.15

Windows 11

Regards,

Tarik Rachdani

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Sep 22, 2022, 9:48:17 AM9/22/22

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Hello,

Can you install the last version of CP 3.0.5.0.

Regards,

Eyerusalem Tewodros

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Sep 22, 2022, 10:03:04 AM9/22/22

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Hi,

If I do that will the authentication work? because I did try it using the latest version and it didn't work.

Plus I need this for testing purpose so I need it to accept many users in different logins.

Thanks!

Tarik Rachdani

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Sep 22, 2022, 10:18:55 AM9/22/22

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Hello,

I can confirm that the last version work perfectly with the version of Windows 11.

So install the last version, make check_ldap to 1 in the registry.

Regards,

Eyerusalem Tewodros

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Sep 22, 2022, 10:32:02 AM9/22/22

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Thanks I will do that and get back to you for any difficulties I might face,

Regards,

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