Push authentication 0 seconds

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Daniele Carlini

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Jan 20, 2026, 4:00:30 AMJan 20

to RCDevs Security

Hi,

my customer with license have a trouble with MFA authentication in push mode on mobile phone.

When attempt login, sometimes, push notifications on mobile arrive with 0 seconds and have to wait for timeout to re-login.

I have check the time on proxy and webadm appliance but is correct.

What could it depend on?

Thanks

Daniele

Yoann Traut (RCDevs)

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Jan 22, 2026, 7:39:51 AMJan 22

to RCDevs Security

Hello,

Does this occur with all push notifications you receive on this device? If yes, please verify that the device is correctly synchronized with an NTP server.

If the push login request appears and disappears quickly, and you briefly see “0 seconds,” the cause may be different. In that case, check that the application is up to date with the version currently available on the app store. The latest version, released at the beginning of January (if your device is eligible), fixes similar behavior.

If you are running recent versions of WebADM and OpenOTP and the issue persists, you can tap the bell icon from the home screen of the mobile app. Any pending transaction can then be retrieved from the backend and answered.