2019-03-11 08:00:00.389 -0700 debug: pan_auth_request_process(pan_auth_state_engine.c:3331): Receive request: msg type PAN_AUTH_REQ_REMOT E_INIT_AUTH, conv id 173, body length 2128
2019-03-11 08:00:00.389 -0700 debug: _authenticate_initial(pan_auth_state_engine.c:2387): Trying to authenticate (init auth): <profile: " ", vsys: "", policy: "", username "mayach"> ; timeout setting: 40 secs ; authd id: 6643282472299673362
2019-03-11 08:00:00.389 -0700 debug: _get_auth_prof_detail(pan_auth_util.c:1048): admin user thru WebUI "mayach"
2019-03-11 08:00:00.389 -0700 debug: _get_admin_authentication_profile_by_name(pan_auth_util.c:549): Got auth prof "GP_LDAP_Auth_OpenOTP" for admin user "mayach"
2019-03-11 08:00:00.389 -0700 debug: _get_auth_prof_detail(pan_auth_util.c:1069): admin user thru WebUI "mayach" auth request without vsy s: try "shared" any way
2019-03-11 08:00:00.389 -0700 debug: _get_authseq_profile(pan_auth_util.c:855): Auth profile/vsys (GP_LDAP_Auth_OpenOTP/shared) is NOT au th sequence
2019-03-11 08:00:00.390 -0700 debug: _retrieve_svr_ids(pan_auth_service.c:645): could not find auth server id vector for GP_LDAP_Auth_Ope nOTP-shared-mfa
2019-03-11 08:00:00.390 -0700 debug: add_info_from_auth_profile_to_request(pan_auth_util.c:1019): MFA is not configured for the auth prof ile. No mfa server ids for the user "" (prof/vsys: GP_LDAP_Auth_OpenOTP/shared)
2019-03-11 08:00:00.390 -0700 debug: pan_auth_cache_user_is_allowed(pan_auth_cache_allowlist_n_grp.c:185): This is a single vsys platform , group check for allow list is performed on "vsys1"
2019-03-11 08:00:00.390 -0700 debug: _authenticate_by_localdb_or_remote_server(pan_auth_state_engine.c:1812): Authenticating user "mayach " with <profile: "GP_LDAP_Auth_OpenOTP", vsys: "shared">
2019-03-11 08:00:00.390 -0700 debug: _retrieve_svr_ids(pan_auth_service.c:648): find auth server id vector for GP_LDAP_Auth_OpenOTP-share d
2019-03-11 08:00:00.390 -0700 debug: _get_AD_maxPwdAge(pan_authd_shared_ldap.c:695): getting maxPwdAge attr from AD with LDAD pointer = 0 x10f16d80...
2019-03-11 08:00:00.391 -0700 Error: _get_ldap_result(pan_authd_shared_ldap.c:561): ldap op failed Can't contact LDAP server
2019-03-11 08:00:00.391 -0700 Error: _get_AD_maxPwdAge(pan_authd_shared_ldap.c:713): failed to get ldap result
2019-03-11 08:00:00.391 -0700 Error: pan_authd_ldap_authenticate(pan_authd_shared_ldap.c:1005): failed to get AD maxPwdAge attr
2019-03-11 08:00:00.391 -0700 Error: _start_sync_auth(pan_auth_service_handle.c:570): LDAP auth: "Can't contact LDAP server" against 172 .22.40.12:10636 with 0th VOIDp=0x10f16d80
2019-03-11 08:00:00.391 -0700 debug: _start_sync_auth(pan_auth_service_handle.c:592): retry connection to make sure it is NOT down
2019-03-11 08:00:00.391 -0700 debug: _recreate_a_ldap_session(pan_auth_service_handle.c:365): re-create ldap session (ip 172.22.40.12 ; s ource 172.22.30.1 ; vsys shared)
2019-03-11 08:00:00.392 -0700 debug: auth_svr_set_prot_spec_data(pan_auth_svr.c:648): set VOIDp=(nil) for auth server context id=0
2019-03-11 08:00:00.392 -0700 debug: pan_authd_ldap_init_set(pan_authd_shared_ldap.c:821): useLDAPs: 0, startTLS: 0, b_ssl: 1
2019-03-11 08:00:00.392 -0700 debug: pan_authd_ldap_init_set(pan_authd_shared_ldap.c:836): open ldap TLS connection at
172.22.40.12:106362019-03-11 08:00:00.394 -0700 Error: pan_authd_ldap_init_set(pan_authd_shared_ldap.c:905): startTLS: failed
2019-03-11 08:00:00.394 -0700 debug: pan_authd_ldap_init_set(pan_authd_shared_ldap.c:913): fallback to SSL
2019-03-11 08:00:00.395 -0700 debug: pan_authd_ldap_init_set(pan_authd_shared_ldap.c:928): set source route into ldap option: 172.22.30.1
2019-03-11 08:00:00.395 -0700 Succeed to init LDAPp=0x10f16d80 for entry 0
2019-03-11 08:00:00.395 -0700 b_ssl: Yes
2019-03-11 08:00:00.395 -0700 debug: pan_authd_ldap_bind(pan_authd_shared_ldap.c:606): binding with binddn CN=PA Admin,CN=Users,DC=zepher ,DC=local
2019-03-11 08:00:00.554 -0700 binddn CN=PA Admin,CN=Users,DC=zepher,DC=local with LDAPp=0x10f16d80
2019-03-11 08:00:00.554 -0700 debug: auth_svr_set_prot_spec_data(pan_auth_svr.c:648): set VOIDp=0x10f16d80 for auth server context id=0
2019-03-11 08:00:00.554 -0700 debug: _recreate_a_ldap_session(pan_auth_service_handle.c:400): re-created 0th LDAP session for server: 172 .22.40.12:10636
2019-03-11 08:00:00.554 -0700 debug: auth_svr_set_flag_retry_interval(pan_auth_svr.c:739): set retry-interval flag to "false" at Mon Mar 11 08:00:00 2019
2019-03-11 08:00:00.554 -0700 debug: _start_sync_auth(pan_auth_service_handle.c:616): reconnect to LDAP server
172.22.40.12:10636 with 0t h VOIDp=0x10f16d80
2019-03-11 08:00:00.554 -0700 debug: _get_AD_maxPwdAge(pan_authd_shared_ldap.c:695): getting maxPwdAge attr from AD with LDAD pointer = 0 x10f16d80...
2019-03-11 08:00:00.556 -0700 Error: _parse_ldap_search_result(pan_authd_shared_ldap.c:462): search failed 52 (Server is unavailable) ()
2019-03-11 08:00:00.556 -0700 Error: _get_AD_maxPwdAge(pan_authd_shared_ldap.c:726): failed to parse search result for maxPwdAge
2019-03-11 08:00:00.556 -0700 Error: pan_authd_ldap_authenticate(pan_authd_shared_ldap.c:1005): failed to get AD maxPwdAge attr
2019-03-11 08:00:00.557 -0700 Error: _start_sync_auth(pan_auth_service_handle.c:626): sync request for user "mayach" is failed or possib ly timed out against
172.22.40.12:10636 with 0th VOIDp=0x10f16d80
2019-03-11 08:00:00.557 -0700 debug: pan_auth_response_process(pan_auth_state_engine.c:4270): auth status: auth failed
2019-03-11 08:00:00.557 -0700 debug: pan_auth_incr_failed_attempt(pan_authd_db.c:171): increase failed attempt for user: mayach
2019-03-11 08:00:00.577 -0700 debug: pan_auth_response_process(pan_auth_state_engine.c:4449): Authentication failed: <profile: "GP_LDAP_A uth_OpenOTP", vsys: "shared", username "mayach">
2019-03-11 08:00:00.578 -0700 failed authentication for user 'mayach'. Reason: Invalid username/password. auth profile 'GP_LDAP_Auth_Ope nOTP', vsys 'shared', server profile 'OpenOTP', server address '172.22.40.12', From: 172.22.50.100.
2019-03-11 08:00:00.578 -0700 debug: _log_auth_respone(pan_auth_server.c:263): Sent PAN_AUTH_FAILURE auth response for user 'mayach' (exp _in_days=-1 (-1 never; 0 within a day))(authd_id: 6643282472299673362)