during (or just before?) the pandemic, i called in to try and get a sam hillborne for myself. i think they'd just done some digging and found a frame or 2 in the back.
the one that fit me was on discount due to some blemish, and was also orange (my least favorite color on a bike)
i took the opportunity to get it painted a color of my choice, and at the time riv was handling the hand off's to rick stefani at d&d. besides adding a couple bucks (that i justified by the frames discounted price) and some time, it went pretty smoothly.
i'd say having a reference and an understanding of paint would be ideal. i wish i'd added a little bit of dimension to mine, via a pearl most likely.