On May 11, 2025, at 6:33 AM, Nicolas H <nics...@gmail.com> wrote:
For the record, I have ordered many things from Blue Lug in the past year and had zero issues.But recently I ordered a frame and some brakes from them and paid for 3 day international shipping. I confirmed with them during the ordering process that the package needed to arrive by a certain date.They shipped the frame and other parts relatively quickly but, according to FedEx, they failed to comply with US customs requirements. Meaning they didn't fill out all the required information or didn't do it correctly when FedEx requested it from them. This caused the package to be held indefinitely at customs for nearly two weeks before eventually the package was mis-delivered and without signature confirmation.I reached out to Blue Lug as soon as I saw there was an issue at US customs. They refused to help and told me it was my responsibility to work with FedEx and US customs to get my package. On top of that, they also said they would not refund me even if they received the package back.While I'm sympathetic to the burden the new tariff regime has put on businesses, the way they have handled my situation and continue to handle to it has been shockingly bad.Suffice it to say, I won't order from them again and I wouldn't advise anyone else to either.--
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… sheesh, I miss DHL. All my orders used to leave Japan and end up in Cleveland, Ohio the next day, and then on my front porch the day after that. The shipping cost more, but, to me, was worth it.
Twice I’ve ordered things from Great Britain and had the DHL van pull up to my house within 48 hours (in one case I think it was 36 hours) after hitting the “buy” button. Amazing. The last, 36-hour (I think) delivery was for a Rab anorak, and the earlier one was from SJS, IIRC — both well pre-tariff.On Sun, May 11, 2025 at 5:02 AM Mike Rossi <mwill...@gmail.com> wrote:… sheesh, I miss DHL. All my orders used to leave Japan and end up in Cleveland, Ohio the next day, and then on my front porch the day after that. The shipping cost more, but, to me, was worth it.
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On May 11, 2025, at 2:28 PM, Patrick Moore <bert...@gmail.com> wrote:
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The subject line is unfortunate. I don't imagine Blue Lug is the only supplier affected. (It's not.)
On Jun 25, 2025, at 11:41 AM, Eric Floden <eric....@gmail.com> wrote:
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