Product Owner / Product Manager – Conversational AI (Voice) || Hybrid

[Madhu Madhu]

Job Title: Product Owner / Product Manager – Conversational AI (Voice)

Location: Atlanta, GA (Hybrid)

Domain: Healthcare Payer strongly preferred.

Required Experience

- 5+ years of Product Management / Product Owner experience

- 2–4+ years of Conversational AI / Voice AI experience

- Strong Business Analysis and Agile experience

- Experience with Artificial Intelligence and Conversational AI solutions

- Healthcare domain experience preferred

Key Responsibilities

- Own product vision, roadmap, and delivery for AI-powered Voice Virtual Assistants supporting healthcare payer call centers.

- Lead initiatives focused on call containment, intelligent routing, authentication, and agent handoff.

- Drive adoption of LLM technologies including RAG, tool/function calling, prompt engineering, and AI governance.

- Define requirements for STT (Speech-to-Text), TTS (Text-to-Speech), and real-time speech-to-speech voice agents.

- Collaborate with Engineering, Data Science, Conversational Design, QA, Security, and Business stakeholders.

- Integrate AI solutions with contact center platforms such as Genesys and Amazon Connect.

- Ensure HIPAA/PHI compliance, governance, auditability, and responsible AI practices.

- Establish KPIs and success metrics including containment rate, AHT reduction, CSAT, intent accuracy, latency, and task completion.

Required Skills

- Product Management

- Product Ownership

- Business Analysis

- Agile Methodologies

- Conversational AI

- Voice AI / IVR Modernization

- Artificial Intelligence / Generative AI

- LLMs (RAG, Prompt Engineering, Tool Calling)

- STT/ASR & TTS Technologies

- Contact Center Solutions (Genesys, Amazon Connect)

- Healthcare Payer Operations

Preferred

- Healthcare Payer experience (Claims, Benefits, Eligibility, Prior Authorization, Provider Services)

- Experience delivering AI-driven customer service or call center solutions

- Knowledge of HIPAA, PHI, and AI governance frameworks

Must-Have Keywords

Product Owner, Product Manager, Business Analysis, Agile, Artificial Intelligence, Conversational AI, Voice AI, LLM, RAG, STT, TTS, Healthcare Payer, Call Center, Genesys, Amazon Connect.

Email : sha...@everestglobalsolutionsinc.com