That is a common error message from any phylogenetic program, I get it at least once a week. It is almost always
a problem in the input file, some of which can be difficult to spot. A FASTA format file can look perfectly fine in a
text editor, but have problems with "invisible characters" such as the carriage return and line ending or tab characters
in the file.
I often do not care to find out exactly what the problem is, I just run the input file through another round of
"format conversion" from FASTA to FASTA (or Nexus, or PHYLIP format or whatever input I need) and see
if that fixes the problem. There are many ways to convert format. One is to open the file in a program such
as BioEdit, SeAl, AliView, MEGA, DAMBE etc... and then "save as" in the format you need. Another is to use
an online mulitple sequence alignment format converter such as:
http://www.hiv.lanl.gov/content/sequence/FORMAT_CONVERSION/form.htmlhttp://www.ebi.ac.uk/Tools/sfc/readseq/etc...
Another good practice is to always have a simple "test file" on hand which you know is the right
format, to "trouble shoot" whether the problem is in the infile or in the software.