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Chapin Ratte
We have two Roku sticks. One older one (2016) connected to the main TV is having problems loading Netflix. All other streaming channels work fine. The new Roku stick on another older TV works fine. This is a recent thing. When bringing up netflix, it'll load for a second or two, then lock up. If I pause for a while a couple times, then hit play again, sometimes I can then watch what I want.
I've tried multiple suggestions and was on a chat with someone from Netflix. After a while, they simply gave up and left the chat. I did most everything suggested on here. So far, nothing has worked. I like our Roku sticks, but it's to the point where I want to try something else.
I followed all the steps. Uninstall, restart, reinstall. Netflix still doesn't work on ONE of my Roku streaming sticks. It works fine on the other. Extremely frustrating. Maybe I'll have to switch to another streaming product.
This pausing problem is only happening with Netflix on the Roku Streaming Stick+. It also happens when trying to Airplay Netflix to the Streaming Stick. All other functions/apps of the Streaming Stick are fine. I have a TCL Roku tv also, and Netflix is fine on that device. It's been happening for about 2 weeks at this point. I have tried removing the Netflix app, rebooting the stick and then reinstalling Netflix. The problem persists.
Silimar issue. Netflix menu and previews are fine, then it loads shows at 0% forever. We are using a G211X Roku TV serial number X01900FV0V59. We already tried factory reset. Netflix works on other devices.
I did a support chat with Netflix. Surprisingly, they fixed the problem. They recommended unplugging the roku stick for 3 minutes and doing the same to the modem/router (I unplugged the stick for 3 minutes, but I only restarted my router). Afterwards, Netflix worked fine. The tech said it had something to do with existing information on the router sending to the Roku, that was causing it to stop playing. I'm still a little confused about that, but it works, so I'm happy!
I have been experiencing the Netflix not playing correct on Roku for a month or so and before calling Netflix support I had tried uninstalling the Netflix app, rebooting the Roku (express in my case) and reinstalled the Netflix app. This simply did not work. I can open the app, select a title, and play for a minute or so then the stream just drops out until I stop and start the steam again. Netflix had me uninstall the app, power off the Roku for 3 mins, then reinstall and that briefly seemed to work. However, the issue was back shortly after.
Netflix seems to have worked fine for me for years now on the Roku, but it seems that some update either by Roku or Netflix or both has stopped my ability to stream Netflix directly on the Roku express.
The solution is to power down the router for 3 minutes and then power back on the router. I do not know exactly why but it worked for me and this may help others. It seems that the issue is with the Netflix streaming server and not the Roku. The uninstall, power off for 3 mins, power on, and re-install sequence was the solution I was instructed to do by Netflix that worked for less than a day. After that I tried the router power cycle with 3 min off time and that worked for me for several days now. Your experience may vary.
I have a Blu-Ray player ... I have been using this for over a year ... I will often completely lose connection ... I thought this might be a wireless issue so last week I hard-wired the blu-ray player to the Actiontec ... This has not helped ... Should I be requesting an updated set top box?
Your Blu-Ray player is not affected by your STB, although when you connect wirelessly the Actiontec is obviously a possible culprit. The same is true when you connect wired to the Actiontec, and that's certainly a possible offender. Both the Blu-Ray and the STB are network clients on your home network and act independently (within certain limits such as IP assignments, etc.).
You need to investigate where the bandwidth issue arises, and one of the first issues to address (after the router) is your Internet connection speed. What is your subscription? It's possible (if somewhat unlikely) that your speed is too low and results in the buffering issue.
Not to be a pest, but your Blu-Ray is NOT connected to the STB. It's connected to the display device and usually by HDMI. OTOH, if you are using the Blu-Ray to stream content, it is connected to the Internet via the Actiontec router, either by Ethernet or via wireless. In any case, keep us posted and we'll keep trying on this end.
If you haven't already, try streaming Amazon onto your notebook. Wireless. If that works, the problem will be the Blu-Ray. I'm ignoring the cable to the TV because that would not cause the connectivity problem you are having.
I am having tha same problem, but the problem occurred when we switched to Fios from Comcast. Ever since then we have been unable to stream Netflix without it crashing, or failing to connect. It is either one of two problems. It could be a compatibility problem with the wireless range extender, or Verizon is chopping the signal when the bandwidth reaches a certain level, whether it is mine, or based on a majority signal. We went with Fios because we wanted a stronger signal, but we ended up getting a weaker signal. One problem, is not just internet it is also when there are a combination of TV and internet signals going on at once. You might have two TV's on and one of them is streaming Netflix on a player, and another person is surfing the web. Fios should be able to handle this because Comcast with a lower mbps can. Maybe Netflix runs less efficient on Fios and uses up more bandwidth? Who knows? But the problem for me started the day we switched over to Fios.
Same problem here, just switched over from Comcast 50/10 package to Verizon 75/35. Speeds are better than whats rated on speedtest.net. But I get cut outs on the connection using Spotify, Netflix and Vudu. Now heres the big problem, its not wifi since my house is wired for ethernet. All PCs and TVs are wired and drop outs happen regardless of wired or wireless. Also this seems to happen more during the hours of 4-10pm. I'm debating just going back to Comcast and getting rid of this headache.
Why oh why isn't someone from Verizon (tech support AND management) monitoring this thread and posting their thoughts/advise so all can read? I have stuck with Verizon thru all my problems because I have a work-around but I csn understand why there are a lot of upset people out there, some of whom are switching back to other suppliers. Verizon seems to have gotten too big to bother dealing with individual subscribers and their phillosophy seems to be to ignore a problem (or re-direct a user to their useless web-support) and it will go away.
I'm very interested in this thread as I'm having the exact same issues. I've got an internet ready LG TV with a direct ethernet connection to the Actiontec router. In the past few weeks I've suddenly been getting awful buffering and dropping out many times during Amazon streaming shows. And it is happening during 'prime time' (6-9pm)
Amazon told me the same thing--that my records show excellent bandwidth streaming with sudden complete drops. The tech said it looked like the provider was using some sort of Speed Burst that was dumping a ton of data and then 'resting' before sending the next packet--obviously not what one wants for Streaming unless a huge amount is pre-buffered.
I assume it is Verizon but they are impossible to get hold of and when you do, it is rare to get a tech who understands and can diagnose the issue, so any input you all have would be great. I don't know of any way to adjust the HD streaming of Amazon to either increase the buffering or lower the transfer rate (which Hulu does let you do), and I hate to have to switch to SD after bothering to pay for all the HD stuff.
At about 7pm I log into Amazon streaming via Sony S790 bluray player. I have 35mps Fios and the system is hardwired. Connection speed at log in is 15mps. I choose the program I want to stream. Initial speed is still 15mps. After about 1 minute you can watch the speed drop from 15mps to 0.5mps in about 30 seconds. I then get a message to contact my ISP because of the low speed. After about 2 minutes the streaming resumes for about 30 seconds and the whole cycle repeats.
Started watching Amazon at 5:30pm (PST), 15mps. Worked fine until 6:58 when speed went downt to 2mps, streaming paused, message to contact ISP. Streaming resumed after about 1 minute. This happened three times in row. Then speed went to 25mps and I had no further problems.
That doesn't make sense to me. With my prior cable provider my best connection speed was around 1.5mps. At that speed I never had a problem streaming content from Amazon. I didn't encounter problems until it dropped below 1mps. Depending on the content I was ok at under 500kps.
I don't doubt the problems being related in this thread are real. But I suspect the connection speed is not the real culprit. Something else is going on and the speed issue is just a symptom of the real problem.
Latest input from a Verizon tech was that I examine the spitters I have and maybe reduce the number. I did and I only have the one 5-way 7.5db splitter that Verizon installed and a 2-way unmarked splitter that I installed between the Verizon splitter and the Actiontek router. It's possible but I don't think this is the problem.
just recently purchased the latest Spectre x360, and when i went to use the netflix app that is pre installed to the device it doesn't want to stream the shows or movies. Every time I try to watch a show this error code pops up U7363-1260. I also have looked up the error code and it suggested to uninstall the app and to reinstall, but it didn't fix the problem. Need help!!
I recommend you install the latest version of Microsoft Silverlight to the latest version. Normally, Microsoft Silverlight should automatically get updated to the latest version via WU (Windows Update). However, since the update is not considered important, Windows might prioritize other updates first.
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