Re: [RavenDB] ATX Tax Software

[Oren Eini (Ayende Rahien)]

Hi,

Are you trying to run multiple users on the same server accessing the same database?

What build are you using? 

What is your order id?

On Sun, Jan 6, 2013 at 10:55 PM, <dougla...@gmail.com> wrote:

ATX (or CCH Small Firm Services) has started using Raven database engine as it's data store.  past years I was able to use this software in a terminal server environment.  As of now I can no longer get it to work.  In the event viewer on both the server and workstation ( installed on a windows terminal server) I get the following errors:

Event ID: 489
"C:\ProgramData\CCH Small Firm Services\ATX2012\Data\DataStore\logs\RVN.log" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Event ID: 455
Raven (2876) C:\ProgramData\CCH Small Firm Services\ATX2012\Data\DataStore\Dataf68556f2-0920-41b9-aacf-714eea40b3b7: Error -1032 (0xfffffbf8) occurred while opening logfile C:\ProgramData\CCH Small Firm Services\ATX2012\Data\DataStore\logs\RVN.log.

[dougla...@gmail.com]

Hi thanks for your reply

Yes that is what i am doing the frist person opening the tax software in the terminal session is fine, but when the next person tries the program does not open and this is the errors that show up

i do not know the build or the order id.

[Oren Eini (Ayende Rahien)]

Can you find out the build # and the order id?

[dougla...@gmail.com]

Is there a way to get that off the server.  I'm new to RavenDB

[Oren Eini (Ayende Rahien)]

Look at the license.xml file, send it to sup...@ravendb.net

[dougla...@gmail.com]

Sorry didn't find a license.xml file

[Oren Eini (Ayende Rahien)]

Are you from ATX Software? Or are you a customer of ATX?

[dougla...@gmail.com]

I am a customer of ATX Software.  I am not a software developer for ATX

[Oren Eini (Ayende Rahien)]

Okay, in order to help, can you pull into the discussion someone from ATX ? We need to figure out how they are using RavenDB.

[Kijana Woodard]

What do they mean "this violates their user agreement"?

If they mean that they will sue if you do this, you can't expect anyone here to help hack their product, right?

It sounds like they've made a poor choice from a customer perception angle.

Raven itself, will allow multiple users. Raven in embedded mode is owned by a single process. If that process/program doesn't allow multiple users, then you have a problem.

On Sat, Jan 19, 2013 at 1:13 AM, Stephen Haupt <sha...@harlessandassociates.com> wrote:

I too am a customer. ATX/CCH will not help as they claim this violates their user agreement. In previous years they worked off of access and multiple users could log on a VPN or workstation at same time and access database. We need to find a way to allow raven to allow multiple users on same machine read/write at same time.

[Oren Eini (Ayende Rahien)]

I am afraid that without help from the software vendor, I can do very little.

That said, if you can point me to your contact with CCH, I would be happy to talk with them.

On Sat, Jan 19, 2013 at 8:13 AM, Stephen Haupt <sha...@harlessandassociates.com> wrote:

I too am a customer. ATX/CCH will not help as they claim this violates their user agreement. In previous years they worked off of access and multiple users could log on a VPN or workstation at same time and access database. We need to find a way to allow raven to allow multiple users on same machine read/write at same time.

On Tuesday, January 15, 2013 12:04:29 PM UTC-5, Oren Eini wrote:

[Stephen Haupt]

Here is the issue....they are saying installing ATX on a VPN actually is an issue with the IRS and electronic filing. I think ATX/CCHSFS has bitten off more than they can chew and dont have anyone internally that understands how Raven operates. 

[dougla...@gmail.com]

I agree with Stephen.  They also have speed issues when opening the program and a tax return from a workstation.  The only person from ATX/CCH on the ATX Community is Kim Manuel VP - Customer Relations with this phone number 1-800-638-8291.  We already switched to Proseries for this tax season.  Maybe next year things will be better for them.

[dougla...@gmail.com]

Did the 12.5 update to ATX and it works now on Windows 7 Remote Desktop Services.

[Oren Eini (Ayende Rahien)]

Brian,

This isn't a RavenDB issue, you need to talk with ATX.

On Mon, Feb 18, 2013 at 6:46 AM, Brian Wells <tud...@gmail.com> wrote:

Did you resolve this?  I was using ATX 2012 on a remote desktop server successfully until the 12.8 update came out on Friday.  Now the first person logs in just fine but anyone else gets a LOGON ERROR that says, "The windows user X is currently running ATX on this workstation. X will need to login and close the application before you can start ATX.  For workstations with multiple users, each user should close ATX before signing out of the computer."  It is like they purposefully blocked this feature in the 12.8 update.  I just installed and tested with 12.9 and that didn't fix anything.  I talked to a Tech there on Saturday but he just said the license didn't support that.  But it used to work! .... ??

-Brian

On Saturday, January 19, 2013 1:13:15 AM UTC-6, Stephen Haupt wrote:

I too am a customer. ATX/CCH will not help as they claim this violates their user agreement. In previous years they worked off of access and multiple users could log on a VPN or workstation at same time and access database. We need to find a way to allow raven to allow multiple users on same machine read/write at same time.

On Tuesday, January 15, 2013 12:04:29 PM UTC-5, Oren Eini wrote:

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[Oren Eini (Ayende Rahien)]

Guys,

PLEASE use the ATX forums, or whatever else there is for ATX issues.

On Mon, Feb 18, 2013 at 2:20 PM, Gaurav Sharma <hisar...@gmail.com> wrote:

We were also facing the same issue since the new update launched on Friday. So we tested few different ways and its working now however facing an forms version issue.