Eric,
I found the same in the beginning.
After pushing twisting and pushing a bunch of times,
my fingers seem to get it right.
My tech savvy son says I tend to be afraid to make changes because bad things happen.
Alternatively he loves to make changes because there is so much new to discover.
Anyway. It gets better after getting time on the knobs.
I love it now!!
The Say Again function is fun. I want to experiment with the headset to the mic, press the SAGN button and read back clearances in the voice of the sender.
Sincerely
N9