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Rosicler Kleckner

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Aug 2, 2024, 2:05:20 AM8/2/24

to ranwhirithe

I have a new Roku Ultra with an enhanced remote. Whether Netflix, Youtube Tv, no matter the content, while watching a program- the screen constatnly has a "remote control" notification appear at the top right corner.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

The battery icon remote control pops up every 10 seconds on the screen. It doesn't matter if fully charged or not. Green Light blinks on remote and drains the remote so I have to keep charging it. I talked to Roku and they tell me take back to best buy...best buy says not our problem you didn't buy extended warranty. It's not even 3 months old. I got model number 4802x suppose to the newest and greatest. So far not impressed. Didn't have this issue until it did a software update so there is a problem with your software. Again not impressed. I will be calling again tomorrow as this is getting old. I had roku before with the stick, loved it, upgraded because you sent an email it was out of date n wouldn't give me updates. I went out for the newest n best Roku because it was great, to end up with a product I'm ready to throw out the window. You can't watch TV with a constant icon appearing in the right upper corner of the TV grabbing your attention every 10 seconds... what happened to quality products ? Why do I have to pay for shipping a defective product back ? Why is no one accountable ? Why is this such an issue to be replaced because I didn't buy the extended warranty..... why would I buy an extended warranty when my last Roku worked for 10 plus years and still works..... totally annoyed. I really hope someone contacts me soon with some answers.

@Sandy398 Roku offers a one year warranty in the US. Best Buy is correct that you're outside their return window, so Roku needs to honor the warranty. I'm certain @RokuDanny-R or @RokuKariza-D can help you out.

Same here, my ROKU remote is acting like it has a mind of its own. When I press the up & down arrows or the left & right arrows, it keeps scrolling, sometimes a couple of spaces, sometimes several to quite a few spaces, instead of stopping when I lift my finger up from the arrow.

Try restarting your Roku. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

Depending on your Roku model and Roku version number you'll find the "System restart" option under "Settings > System > Power" or if not there, under "Settings > System".

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

"Same issue here, but on 3 different roku platforms' remotes. A Roku Ultra, Roku TV, and a Roku Soundbar. Ultra is really bad. So bad trying to type logins to streaming apps is impossible. The other 2 it's skipping every couple of pressed while going through the apps or shows to watch. Doesn't matter which app. Definitely a software issue and needs fixing asap!"

I had this same problem. I tried different remotes and that didn't fix the problem. I unplugged the Roku unit and left it off for about 30 minutes. When I plugged it back in the problem was gone. YMMV.

Exactly! I've done all of the resets, new batteries, etc. This absolutely has to be something in the software that just happened recently. I'm just like you -- three different Roku devices, three different brands of TVs, same problem on all three. It's an issue in all of the apps too.

Roku TV remotes, which are made by third parties -- Phillips in your case -- use infrared controls. If there is dust or other foreign substances inside the remote causing the contacts to engage, you can get stray button presses without actually pressing a button. Try blowing out the remote with compressed air if possible.

If stray button actions are happening, does removing the batteries stop it? And if so, does putting the batteries back in cause them to resume? If so, then either dust/dirt is causing contacts to close unexpectedly, or there is a fault in the remote. Contact Phillips if that's the case. Roku didn't build the device, simply provided the software in the device Phillips built. Or take the batteries out and use a Roku Voice Remote to control the TV. (I know, a solution where you spend $20 is not an ideal solution.)

If removing the batteries does not impact the actions -- that is, they happen anyway -- then stray infrared signals could be the problem. If the problems are limited to certain times of the day, then outside light (which does include infrared) could be the cause. A perfect storm of circumstances that result in stray light signals (invisible infrared light) causing it. Close the drapes. Does that make a difference?

I have a Philips 43" Roku TV model #43PFL5756/F7 A and haven't had any issues until today. I go to my HDMI 1 port to play Xbox and everything is fine for a bit then BOOM! I get sent back to the home screen. Right before I typed this it went back to home screen again bit then started going through different channels like it was going crazy and then it stopped. just bought this TV a few weeks ago. what the heck is going on with it?

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? Does the issue only occur on a specific channel or all channels installed on your Roku TV?

For me, personally.. it happens when I'm watching the ID Go app on my Roku TV. My husband asked me why it would switch back to the main menu while in the middle of watching a show. I figured we were accidentally hitting a button on the remote while watching TV in bed. But now, it is happening almost every time I watch a show. I'm not sure if it is just this app or not because I've only been watching this app for a while now. I am currently watching now and it keeps happening at each commercial break. Instead of breaking to a commercial like it used to, it goes back to the main menu.

Probably not your remote. I see lots of posts about this. I had it myself around a week ago and did a system restart and was fine after that. So far at least! For me it started in Pluto TV and I haven't been back into Pluto since then. That doesn't mean that Pluto is "the cause" though. That's just how it happened to me.

I am having the same issue on 4 device that started 3 days ago. I have 3 ultras and 1 soundbar pro and all are skipping multiple episodes when trying to choose. I have restarted, repaired, unplugged and plugged back in and still the same issue on all devices. This issue has been posted multiple times in the community, so I think it is a known issue without a known fix.

I had the exact same problem and I used your suggestions. In my case the Roku box didn't have the plastic piece covering the front but it did have a heavy layer of dust. I cleaned off the dust and reset the network connection and it's working normally now. Thanks for the tips.

Some people with your problem, not everybody, have eliminated the problem by restarting the Roku. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

Go ahead, and look down at your remote. See something familiar? More than likely, in addition to the standard volume plus and minus and number keypad, you have a few familiar names staring back at you: Hulu, Netflix, Disney+, and Prime Video?