Re: Free Download Acrobat Reader 9
Terencio Logan
An update on this one, the September 16th release brings a new capability for the Flexera agent to recognize the activated edition (for all users who have logged in the last 90 days on a computer) of Acrobat by reading the "ActivationLevel" registry entry.
Make sure that your inventory settings let the "InventorySettings.xml" to automatically take the latest version (66) and you will take advantage of this new data collection. More information on: -6/RN-chg-AgentAdobeExtension.html
Done some more research and it seams that a registry value needs to be read to set the correct product to reader. It might be possible to have a workaround in the agent to add the registry key and evidences, but will go for a ticket to the content team.
Our plan is to stop using the ambiguous add/remove program evidence from Acrobat DC, add it to Acrobat Reader, and enhance the WMI evidences we use for Acrobat DC (Created from the SWIDTags that have not been systematically managed in the last versions), with the patterns below.
I would prefer we use the existing WMI evidences collected from the SWIDTags than change the agent to collect a new registry entry (by the way, thanks for your investigation, I had found the IsAcrInstalledInRdrMode in the same node but the key you provide looks good!).
@nrousseau1 It seams that I do not have any newer Acrobat WMI evidences in the FLX_Adobe class. Could that relate to this issue since we are running the onpremise 2021r1?
Known Issue: Adobe Acrobat 2020 edition does not get recognized based on inventory gathered by the F... - Community (flexera.com)
You can run the query below (you can uncomment to get only the computers where 2021 Continuous Pro exists but performance is poor) and hopefully will see many records. Can you confirm this? I can verify this with other customers.
You are right Acrobat reader as a common add / remove program evidence, but no WMI. So, you could theoretically ignore the add / remove evidence and add the WMI... The issue is that you can't make WMI evidences clever (for instance 21.%.20%), unless inserting them in the database.
We have a few sites which has the Adobe Cloud products and can see very few results and I can also see a lot of leftovers from earlier versions. For our major sites we run FRL-Offline 64 bit package and they do not show up in the query with/without the uncomment rows.
Hello Nicolas! Based on your comment Our plan is to stop using the ambiguous add/remove program evidence from Acrobat DC, add it to Acrobat Reader, and enhance the WMI evidences we use for Acrobat DC (Created from the SWIDTags that have not been systematically managed in the last versions), with the patterns below. When do you think you'll be getting something in place?
Hello @JenMaier , please check also on your side. We are looking for confirmation that data is here and consistent to extend the ARL (and remove the link to the add remove program)... your help will be useful confirming this. Then, this is a matter of a week to wait for the next ARL build. Thanks for sharing your observations.
The fact older versons appear, related to swidtag files that stay after upgrade (unless the WMI evidences are here even when applications have been installed) should not be a big issue as consomption will not be augmented...
@mag00_75 , could you please share by email nrou...@flexera.com the extracts of a computer deployed with FRL-Offline 64 for installer, file and WMI evidences tabs. We need to find and accurate evidence...
@nrousseau1 After the new ARL it looks better, however still need to be extended for the 22.xx releases of Acrobat DC Reader, Standard and Pro.
I have mailed you some screenshots and Swid from our FRL-Offline installations, and the NDI files are included in the support case.
Prior to downloading the latest Adobe Acrobat, please make sure that your labels are visible in the Security and Compliance center UI @ . If the labels are visible and are published by a label policy from the Security and Compliance center, the Adobe Integration will function.
After you have validated the label being visible in the Security and Compliance center, please proceed to download your Adobe Acrobat Reader from the Adobe site. Once you have installed the Reader then please proceed to the link and download the integration plug-in for installation. Please make sure that you close the Adobe Acrobat solution prior to installing the plug-in, otherwise it will not work.
If have an older installation then please make sure to read the general terms of use and uninstall any old Reader and plug-in installation before installing the new reader and the plug-in. The integration works with the 2019.010.20064 version of Acrobat Reader DC and Acrobat DC. Please do not use the plug-in with an earlier version of Acrobat.
After you have installed the plug-in, please try to label and protect a PDF document using the Azure Information Protection client and then open with Adobe Acrobat Reader that has the integration enabled.
In case you receive the following error as shown in Figure 2, when opening the secure PDF document with Adobe, It is due to the fact that the tenant administrator in your organization does not want users to authorize applications within your organizations tenant . This is an additional security measure that your tenant administrator might have enabled .
If your answer is no, to the above questions, then you will not see the labels. The Adobe integration is enabled with Microsoft Information Protection and the policies for those labels comes the Security and Compliance center at
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Are you receiving an Adobe generic message when opening a PDF form? You might be attempting to use a browser such as Chrome to open the PDF form, prompting the browser to try to use its proprietary document viewer and (in some instances) can not support the form.
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