Hey all,
Wanted to share some recent findings in dealing with Garmin support.
I opened a support case with them back in the summer to report on the fact that Garmin LiveTrack kills the live tracking session at the 24 hour mark, even while the activity is still running. This makes it appear to anyone monitoring the ride that the session is ended. One can work around this by stopping the activity starting a new one, but I like to keep my brevets and permanents contained in a single GPX file / event, so this workaround is a bit annoying for long brevets. This renders LiveTrack a pretty useless safety contact / dot-watching tool for 600s, 1000s, and the cold and wet 400s where I take my sweet time.
After months of back and forth, they have acknowledged this issue, and reported that it will only be fixed in the Edge 540 devices. My 530 will not be fixed because it is apparently end of life, and they're concerned about the effect this feature would have on 530's the battery life. (The fact that I'm quite capable of managing the battery life myself while on the ride was quite lost on them).
So it looks like this is where we stand. The Garmin Edge 530 is unsuitable for long brevets. The 540 doesn't support the beyond 24 hour tracking yet, but it will someday.
Surely competitive devices do this? Any feedback on Wahoo? Hammerhead? Any feedback on these?
No need to get into discussions about SPOT vs. Garmin Explorer here. This is not a satellite tracker discussion -- I'm looking for a solution for brevets that take place in full cell reception. My SPOT device will get activated only when I'm rolling through the boonies.