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Chris Richard
We celebrated Cinco de Mayo at the top of the month, showed our moms some love on Mother's Day in the middle, and we're about to close out the month with Memorial Day. Aside from holidays, this May we also welcomed a new royal baby to the world, resurrected the Deflate Gate debate and bid farewell to Mad Men.
It's been a month, folks. However, before we can put May 2015 to bed completely, we've got some work to do in the form of streaming movies and TV shows on Netflix that will be going bye-bye starting June 1.
However, it especially hurts to see the list of titles leaving Netflix Instant Streaming in June. These include critically acclaimed classics (Silence of the Lambs, Taxi Driver, Rain Man), beloved chick flicks (Ever After: A Cinderella Story, Practical Magic, Steel Magnolias) and cult favorites (The Triplets of Belleville, Cirque du Soleil: Worlds Away, Snatch). Truly, no genre is safe.
prior to yesterday's update (1/16/24) for my roku 2, two clicks of the star button while streaming on netflix brought up mbps speed and resolution in right upper hand corner. now it disconnects the streaming and causes an error message. this star button dysfunction only happens while streaming netflix, nowhere else. contacted netflix support and was told this is a roku issue, not a netflix issue, because netflix streaming is otherwise working as it should; it is only the star button on the roku remote which causes a problem.
There was nothing at all wrong with my network connection. I checked the Wi-Fi on other devices and it was fine. I restarted the Roku. Checked for any more recent updates. Checked my connection speed on the Roku home page. Checked other sites, like Amazon prime video, YouTube. etc. and there was no problem. Checked my connection speed through Netflix and, though it was substantially slower than the speed on the Roku home page, it still was OK. As for the microSD card, I checked it on the Roku "About" page and it hadn't changed. Everything else on the Netflix app worked just fine. Go figure!
And today the TV show I watched, Berlin, was no longer on my "Home" list, but when I searched for it and clicked on it, it's menu indicated it was still on my list. After I streamed it a bit, to check the star button, it reappeared on my list. Go figure.
We understand you're having a problem with the Netflix channel. We're happy to assist you further, but we will need to gather some details. Can you please provide us with the error message or code that you're getting? What troubleshooting steps have you taken so far?
I have a Roku 3 and after the 12.5.5 Build 4174 OS and channel updates, I haven't had this issue when pressing the star key twice on my Roku remote when in Netflix unless this issue is specific to the Roku 2. I do see the mbps speed and resolution in the upper left-hand corner after pressing the star key twice while watching a Netflix video, so my model should be similar to yours. Have you tried to restart your Roku device to see if that fixes your issue?
Since the Roku 2 has a micro-SD card slot, if you have a micro-SD card inserted, remove the HDMI cord, remove the micro-SD card, restart your Roku, and see if this resolves your Netflix issue. If it does, you'll need to format the SD card in a computer (make sure not to format the wrong drive) and then after a Roku restart, reinsert the SD card. (My Roku Ultra just threw a complete malfunction out of nowhere after getting the OS update yesterday and doing this resolved my issue. I'll probably have to do this same thing with my Roku 3 now that I know this is an issue.)
If my troubleshooting advice doesn't work for you, and if John is unable to further assist you after you provide all your details, even though the Roku 2 (4210X) is still supported, you may want to consider purchasing a newer model (just be aware that the mbps speed and resolution Netflix feature is no longer available on newer Roku devices when watching a Netflix video as that has been taken over by the accessibility menu, so you have to press the star key twice when not watching a video in Netflix). After nearly a decade, I'm always surprised that my Roku 3 continues to receive updates after my Roku 1 (SE) has turned into an outdated brick.
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Samuel Chapman is a writer and editor at Cloudwards with expertise in VPN services and bypassing geoblocks to facilitate global streaming access and internet censorship avoidance. With over four years at Cloudwards, he has specialized in the intricacies of online security, emphasizing the importance of encryption protocols, IP address anonymity and secure browsing in the modern digital era. His role extends to elucidating the benefits of location spoofing and digital content accessibility, underlining his proficiency in internet privacy and data protection. His educational background in Environmental Studies and Creative Writing has further honed his skills in critical thinking and effective communication, essential for elucidating the nuances of the use of VPNs for enhanced internet freedom.
Netflix has category codes you can add at the end of a special URL and browse through all the titles in that category. Simply choose a category, copy the code for it and add it to the end of this URL: www.netflix.com/browse/genre/. You can find the full list of secret Netflix codes below.
How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.
How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the \"Bundled Services\" or the \"Regular monthly charges\" section of your bill.
I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.
How do I find the Netflix app on my X1 TV Box?
You can either say \"Netflix\" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.
I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. However, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package.
If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you'll continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.
How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.
What happens to my Netflix account if I move?
Your Netflix subscription relationship is with Netflix directly, even if you signed up through Xfinity X1. Because of this, a move will not impact your subscription unless you are billed by Comcast, in which case, you will need to update your method of payment for Netflix.
Note: You'll need to sign in to Netflix again once you activate the boxes at your new address. If you move and no longer have Xfinity services, you will no longer be billed by Comcast and must update your payment method for Netflix or risk losing your Netflix Service.
If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Contact Netflix to cancel your Netflix account after changing your service package with Comcast.
I accidentally linked the wrong Netflix account to my Xfinity package. What should I do?
If you accidentally connect the wrong Netflix account to your Xfinity package, please sign out of the Netflix app on X1 and please contact us.
How does Netflix affect internet data usage?
Video in the Netflix app on Xfinity X1 is streamed over the internet. For this reason, usage of the Netflix app on X1 and all other programming and content from the internet on X1, as well as, the internet apps on X1 are subject to Xfinity Internet data usage policies.
To determine what amount of usage you can expect for a given hour of streaming, Netflix provides estimates on its website. Netflix estimates about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.
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