Is Adobe Acrobat 9 Still Supported

[Chris Richard]

Im not sure if it was an acrobat or an adobe update, but for the last month or so I have not been able to convert excel files to PDFs inside of Acrobat. Excel files do not show up as a supported file type, and In Preferences > Convert to PDF, Microsoft Excel is not listed, however, the other Microsoft programs (powerpoint, word, etc...) are listed.

I spoke with tech support and they were not helpful, telling me to open the files in excel and then convert them to PDF from there, but that is a much slower process if I need to combine 5 excel sheets into 1 PDF.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20310 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here -discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool -docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link

-dc-downloads.html

What is the version of the Acrobat DC you are using?

I'm using Acrobat 2020 primarily, but I'm also an acrobat administrator so I assigned one of our available Acrobat DC licenses to myself and am having the same issue there. Acrobat 2020 version is 2020.005.30436

Please try to reset the Acrobat preferences as described here -discussions/how-to-reset-acrobat-preference-settings-to-defau...

No changes after resetting the preferences for Acrobat 2020 or DC.

I ran the cleaner twice, rebooted. Then I installed Acrobat DC from your link and did not change. I also tested with acrobat 2020 again, downloading from this link ( -install/kb/acrobat-2020-downloads.html) and activating with my license key. Still seeing the same issue, Microsoft Excel is not shown as a file I can convert to a PDF.

What happens when you try to convert excel files to PDF? Do you get any error messages? If yes, please share a screenshot for a better understanding. A small video recording of the steps and the issue would be beneficial.

As you have tried most of the troubleshooting steps with no luck, please collect the installation logs from your computer and the Procmon logs (Win only) -docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log files to the cloud, generate the link and share that link with us for further investigation.

Has there been any update to this? It has been going on nearly a year now. The few users I have that experiencec the issue just sort of "deal" with it, but their workflows are still slower than they should be, and their productivity is suffering.

Would you mind sharing the Procmon logs (Win Only) -docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards

Amal

I can do that, but I'm not sure what steps I need to do to "Perform the workflow where you see the issue."

Excel documents are not listed as a type I can covnert. If you see the screenshot I uploaded on Jan 23, 2023 - All microsoft office products show up EXCEPT Excel. If I do File > Create > PDF From File... - I am not able to select an excel file from this dialogue.

Please remove the application using the Acrobat cleaner tool -docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link -dc-downloads.html and see if that works.

I've removed Acrobat 2020 with the acrocleaner, then installed Acrobat 2020 with no change. Then I ran acrocleaner again and rebooted. I assigned an Acrobat Creative Cloud license to myself and installed Acrobat Pro, see the version - 2023.008.20555. I ran a repair, still the issue persists. I still can not convert excel documents from inside of Acrobat. Both versions 2020.005.30574 and version 2023.008.20555 still have the issue for me.

Hi there

We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs -cloud/kb/cc-log-collector.html , Procmon logs (Win Only) -docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards

Amal

Version 6 was criticized for its performance. The Acrobat 6 plug-ins for web browsers were also criticized for suffering from bad performance and potentially rendering one's web browser non-responsive.[2]

Adobe Acrobat 7 Professional for Windows now includes Adobe LiveCycle Designer 7.0. Adobe Elements 7.0 was also released which was still only sold by volume licensing outlets but decreased the minimum licenses limit to 100 licenses. Finally, another edition of Adobe Acrobat, Acrobat 3D, was added to the set.

Adobe Acrobat 3D included all of the functionality of Acrobat Professional 7.0 as well as updated assistance for embedded 3D computer graphics, tools for capturing 3D content from OpenGL applications, and the Adobe Acrobat 3D Toolkit for converting CAD documents to PDF objects. Also included is a version of the capture tool for installation on Unix systems.

A later update 8.1 in June 2007 was released in order to be compatible with Microsoft Office 2007, Windows Vista, and 64-bit Windows operating systems.[4] Also during September 2007, Adobe Reader 8.1.1 released for Linux and Solaris (SPARC) users.

The Adobe Acrobat 8 set had a few changes. Acrobat 3D was now able to produce embedded PRC file format, a very compressed format for geometry and graphics which requires Reader 8.1 to display. It also supported Product Manufacturing Information and many different CAD formats.

Acrobat Connect Professional (formerly Macromedia Breeze) was also added to the set. It allowed scalable interactive web conferencing and multiple personal meeting rooms for everyone part of an enterprise.

Adobe Acrobat 9.0 was released. Support for version 9 ended June 26, 2013,[10] with the last available update being 9.5.5. Adobe Acrobat 9.5.5 is the very last version, which can be installed on Unix-based system. Therefore 10 years after release Adobe Acrobat 9.5.5 is still used on modern and cutting-edge Systems.[11][12][13]

Adobe Reader 9 ends compatibility with Adobe Reader Extensions 5 and 6 which permit Adobe Reader client software to save changes to filled-in forms in PDFs. Adobe Reader Extensions 6.1 and newer are still usable. Legacy PDFs will still be viewable, however they will open with the warning "This document enables Reader capabilities that are no longer enabled in this Reader version."[14]

The Adobe Acrobat 9 set also omitted the multiple document interface. Previous versions of Adobe Acrobat activated multiple PDF files in the same window (except for version 8 where MDI was only an alternative option and the default mode SDI). Acrobat 9 however, only uses the single document interface scheme, wherein each PDF file is activated in an instance of Adobe Acrobat.[15]Adobe Acrobat 9 is the last version to support any Unix-based-system, Windows 2000 and PowerPC-based Macintosh PCs.

Support by Adobe ended November 15, 2015. Version 10 introduced Protected Mode, a sandbox that employed features and techniques previously in use by Google Chrome and Microsoft Office 2010 to help mitigate or prevent potentially malicious content from affecting users' files or settings in Windows XP, Windows Vista and Windows 7.[21] In Windows Vista and later versions, Protected Mode is implemented as a low integrity process to further restrict the sandbox, and User Interface Privilege Isolation is used to thwart keystroke logging processes that operate at a higher integrity level.[22]

Support by Adobe ended October 15, 2017. The graphical user interface for desktop systems is carried over from version 10.Adobe Acrobat XI is available for Windows XP, Windows 7 and Windows 8. It is also available for Mac OS X Snow Leopard or later.[25] Adobe Acrobat XI is the final version of Adobe Acrobat to support Windows XP, Windows Vista (unofficially bypassing installation, version X is the last officially-supported version[29]) and OS X versions 10.6-10.8.

Some new features include a completely redesigned PDF editing experience, exporting PDF files to Microsoft PowerPoint, touch-friendly capabilities for mobile devices, and integrated cloud services. LiveCycle Designer is no longer bundled (but remains a standalone product). Acrobat XI was released to the market on October 15, 2012.

Support by Adobe for Adobe Acrobat Classic 2015 and Acrobat Reader Classic 2015 ended April 7, 2020.[31] The UI in this version has changed dramatically since version XI.Adobe Acrobat DC is available for Windows 7, Windows 8, and Windows 10 or later.It is also available for Mac OS X 10.9 or later.Beginning in this version, version numbers are now labeled by year of release, not by the number of the release. As such, this has version number "15" instead of "12". Also, Adobe Acrobat DC is split into two tracks, continuous and classic. The classic track has updates released quarterly and does not provide new features in updates, whereas the continuous track has updates issued more frequently with updates performed silently and automatically.[32]

"DC" branding denotes the "continuous track" (subscription-based release that receives regular feature updates). Year-number branding denotes the "classic track" (perpetual license release that only receives fixes).

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