I'm using on my Apple MacBookPro Thunderbird Thunderbird 78.14.0 (64 bit) and i'm having problem for the setting of my new company email that, as said in the subject of this email, is in office365 outlook.
I have used thunderbird for years but now cant send emails from one of my outlook accounts with error Login to server smtp.office365.com with username xxxxxxx@xxxx failed. I had activity message from microsoft the other day that included something in the US so I changed my account password. Since that I keep getting the above message and it will not accept the new password. I have deleted the account and re-installed it, changed the SMTP settings and port, closed and re-opened thunderbird and re-booted the computer but cannot send a message from the account. I can still send messages from my other microsoft accounts
Thanks for the quick reply. Hovering over the review recent activity button reveals so with my limited knowledge this looked very real. I have since had the same email with another microsoft account of mine, with the same link. When I look at the activity I see various things (sorry I lose the plot a bit at this level as it gets beyond me) including automatic sync with a location of United States. I am in the UK so this was not one of my devices or does it refer to an action involving Microsoft or Thunderbird that IS based in the US?? Like I said, I lose the plot around the whole hosting, location etc. I went in and changed my password but I can't use it to log into the SMTP server so it wont send mail. I did the same thing with the second account and input the new password when prompted and it worked with no problem. I then went back into microsoft account and changed the password again but when trying to input into Thunderbird I get the same problem. I have deleted the account and re-added it, deleted the account closed thunderbird and re-added it, deleted the account, closed thunderbird, re-started computer and re-added it and I still get the same issue. I did notice that one account was showing the user name of the other and when I tried to change it it changed the other one as well. I think this was a server choice issue as I have now found several different SMTP servers so I changed that and still the same problem. The latest thing I have tried is deleting and re-adding by configuring manually but this does not work either. I have really enjoyed thunderbird for years but if I cant sort this out I am going to have to abandon it and use something else
How many outlook accounts have you got in Thunderbird ?You need to get all the various accounts using their own smtp server.So lets start by seeing what you have got listed in the 'Outgoing Server (SMTP) list.In Account SettingsLeft Pane - scroll to the bottom and below 'Local Folders' you will see 'Outgoing Server (SMTP)'click on 'Outgoing Server (SMTP)' to see a list on the right side.If you need help then Post an image of that list.
Then you have to make sure each outlook account is using it's own smtp server.In left PaneSelect the name of the first outlook accountLook bottom right for 'Outgoing Server (SMTP)'Do NOT click on 'Edit SMTP_Server' button - leave it alone.
This is where the 'Description' field now helps you.Is the selected outlook account email address the same email address displaying in the 'Outgoing Server (SMTP)' text box ?If yes, good it is correct.If no, click on the drop down V to see other smtp options and select the one with correct email address as account.
Menu icon > Preferences (in v102 this is now 'Settings') > Privacy & SecurityUnder 'Passwords' sectionclick on 'Saved Passwords'Delete all the lines that are to do with outlook accounts.click on 'Close'
Many many thanks for the detailed instructions. I will be looking at this shortly but a quick question - do you have to be a paying customer of office 365 to use that server? Most of my servers are mail.outlook.com
OK so having now spent two full days on this I have discovered a couple of possible things. It seems possible that the unusual activity I reported as it was in US might have been Microsoft itself as I found a forum where someone had the same problem and believes Microsoft might have blocked its own IP address or similar. I have only had this problem since I received the message and reported the activity as unrecognised. Unfortunately Microsoft "help" appears to be the most useless thing on the planet and is mis-named as there isn't any help anywhere! Is the problem with smtp.office365.com because I am not subscribed to office 365? I have other email accounts that have always worked in Thunderbird (and still do) with server smtp-mail.outlook.com. but I have tried resetting this and can't get past the password. As I said, I had the same issue with another account and when I typed in the new password it worked fine on smtp-mail.outlook.com but not for this one. Is there some confusion between the email account, microsoft account etc that use the same email address? I also found a suggestion that it could be a new Microsoft security feature Authenticated smtp but I cant find this and think it might be particular to desktop Outlook as a client or Office 365 subscribers. Unfortunately it is impossible to contact Microsoft to discuss the issues that may be to do with them. As a point of interest, I have loaded Thunderbird onto another laptop and only loaded up the email account with the issues and I can't get it to work on there either (will receive but cannot send with the same error messages) It feels as if the set up is Ok but the password for the account is just not being recognised in Thunderbird. I must admit I am losing the will to live!
Because you had posted this " Login to server smtp.office365.com with username xxxxxxx@xxxx failed." in the question info, I had assumed you were set up using those settings.For your email addresses - what comes after the '@' ? Is it 'outlook.com' or 'live.com' etc ?
Hi sorry for confusion, when it stopped working I deleted it and when I re-loaded it automatically it used 365 so I had both servers. When I sent the message I quoted the last message I had that was trying to use the 365 server. Sorry I thought I should x out the email address over security concerns. The outlook accounts I am using in Thunderbird are all @live.co.uk. The info from mail and news account as follows:
I have a friend who currently uses Outlook for his emails. However he is retired now and his workplace will terminate the Office 2013 licence today. So I advised that we need to move the emails to Thunderbird. However it is proving to be complicated. I have followed this guide. -to-convert-outlook-data-files-pst-and-ost-to-thunderbird.html
And it worked but When I open the Thunderbird I can't actually see the content of the emails. 60% of the emails say Thank you for trying out our product. Please register to view content. www.pstwalker.com
I went through something very similar. The best way that I found to do it is to setup your own email server (there are simple all in one solutions and it doesn't need to be secure because its not on the internet) and create an imap account. Then "create" that account in outlook and drag all the old emails from that account to the new imap account. this will sync the emails. Then you do the reverse in Thunderbird.
if you just want to convert them from MSG to EML to drag into the thunderbird folder you can use
askubuntu.com How to Convert .msg file (Outlook email msg) into .eml? thunderbird asked by Furqan on 07:28AM - 18 Apr 13
its a script i have used a few times and does work.
I swear in my last job 1/3 of all problems were email related. My Outlook is not opening, My outlook constantly freezes.
Why is outlook rejecting my password? Why am i getting so much spam? Make it stop. Why can i not find my emails?
Jesus I hate email problems and their users.
Hello Roisin, please let me reprase:
Even though I already have a company domain,
I must re-buy it for/from gmail because I must use the gmail interface if I want to semi-automatically leave a copy of outcoming emails (BCC in hubspot: my...@bcc.hubspot.com ) and incoming emails ( forward to hubspot myid@@forward.hubspot.co ) inside hubspot crm.
1) Is my sumup correct?
2) Do you think that in a reasonable timelapse hubspot is planning to support other mail clients (like outlook for mac, or thunderbird, or email servers directly) so to make possible the semi-automatic or automatic log of email traffic inside hubspot?
Unfortunately I cannot grasp the gmail option "You can still use Gmail and have a personal domain e.g. @hubspot instead of @gmail" cause here in China Google is censored...
Hello @roisinkirby and thank you so much.
1 of 2 is OK)
I've read your link and yes, this step worked (wow!): from my thunderbird I've sent an email to JOHN's email address (ex. jo...@yahoo.it) and still in thunderbird, as BCC, I've inserted my unique BCC email address: in hubspot the email has been recorded in the timeline for JOHN. This is fantastic.
2 of 2) ???
What about the other way around? I still cannot manually mirror my incoming emails to HubSpot CRM.
In my thunderbird I've opened the reply by JOHN, clicked on forward, and in "To: ......" I've digited myid@@forward.hubspot.co .
Here is my explanation about the possible problem: "myid@@forward.hubspot.co" is maybe mirroring to hubspot... but where to? How can I instruct thunderbird to send this reply to JOHN's timeline so that I can find it later in the timeline? I cannot use jo...@yahoo.it, otherwise John will get an email that is not intended to go back to him
I've finally got the manual forwarding working as well
Now thunderbird is in English, and secondly the timeline was from up to down, so at the beginning I haven't seen the successful forwarding hehe
Thank you so much :))))