CORE - A Online Consumer Complaints for Redressal Portal!
SivaKuma...@cognizant.com
Regards,
Sivakumar Vulchi
----------------------------------------------------
From: Harish Kumar Sundaramurthy, TLS, Chennai
[mailto:harish...@hcl.in]
Sent: Thursday, September 11, 2008 1:57 PM
Dear Friends,
Here is the ultimate website to log in your grievances against any
company. Believe it or not! I got one of my old issue with ICICI bank
resolved in week's time. Kudos to CORE!
Below is the mail thread regarding this.
For those who have little time here is the gist.
On 21 june 2008 I withdrew 1500 from Canara Bank ATM uising my ICICI
debit card. I did not get the cash. I called ICICI customer care
immediately and filed complaint. The executive told em that in 45 days
it will get resolved. I waited. After the time I was told that there no
transaction dispute. Accidentally my friend and rooms Vasanthakumar told
about CORE. I registered my complaint immediately and the next day
onwards, ICICI called nme to resolve the issue and within a week after
two to three calls with me ICICI has credited back the 1500 ruppees for
which I have been working for almost a month between ICICI branch and
customer care. Please spread word about CORE. This is an agency directly
under the Honourable Ministry of Consumer Affairs.
With Thanks and regards,
Harish Kumar Sundaramurthy,
HCLT - Chennai.
-----Original Message-----
From: Harish Kumar Sundaramurthy, TLS, Chennai
Sent: Thursday, September 11, 2008 1:32 PM
To: 'Complaints-Nitu'; Head Service Quality
Subject: RE: Complaint ID : 5599
Dear Nitu (CORE),
I am extremely Thankful to you for helping me to get this issue
resolved within a week. I just spoke with Ashok who confirmed the credit
of Rs.1500 with respect to my complaint. I checked it and was happy to
see the amount credited at last. Thank you very much.
Details of the transaction:
Date : 10/09/2008
Description : WR DR 21.06.08 TXN 383
Cr/Dr : CR
Amount : INR 1,500.00
Dear Ashok (ICICI),
Thank you for your concern that you have shown in this issue. My hopes
on ICICI have been restored fully.
Thank you once again for both of you, for hearing my complaint and
solving it sooner.
With Thanks and regards,
Harish Kumar Sundaramurthy,
HCLT - Chennai.
-----Original Message-----
From: Complaints-Nitu [mailto:compl...@core.nic.in]
Sent: Thursday, September 11, 2008 10:38 AM
To: Head Service Quality
Cc: Harish Kumar Sundaramurthy, TLS, Chennai
Subject: Fw: Complaint ID : 5599
Dear Sir,
Reply received from the complainant. Please do the needful action.
Regards,
Nitu.
Manager Complaints
CORE Centre
0120-4235448
----- Original Message -----
From: "Harish Kumar Sundaramurthy, TLS, Chennai" <harish...@hcl.in>
To: "Complaints-Nitu" <compl...@core.nic.in>
Sent: Wednesday, September 10, 2008 7:05 PM
Subject: RE: Complaint ID : 5599
Dear Nitu,
Sorry for spamming you. But there is an update on this issue.
I got a call from ICICI Bank stating the reason for closure.
The Personnel has asked me to wait till tomorrow end of day so that he
will call again with the remedy.
P.S. I have attached the conversion held between us.
(ICICI_2008_09_10_1849.doc). I am sorry if I had missed any thing.
(Please Note that The Personnel was really listening to me and did not
put me on hold even for a second!!!).
With Thanks and regards,
Harish Kumar Sundaramurthy,
HCLT - Chennai.
-----Original Message-----
From: Harish Kumar Sundaramurthy, TLS, Chennai
Sent: Wednesday, September 10, 2008 5:58 PM
To: 'Complaints-Nitu'
Subject: RE: Complaint ID : 5599
Dear Nitu,
An update on this issue. I just spoke with the Canara Bank Customer
Care,
Who has told that the excess cash if any should have been got
immediately from the concerned Bank. But ICICI never instructed me to do
so. Can I hold ICICI fully responsible for this delayed action?
With regards,
Harish Kumar Sundaramurthy,
HCLT - Chennai.
-----Original Message-----
From: Harish Kumar Sundaramurthy, TLS, Chennai
Sent: Wednesday, September 10, 2008 5:25 PM
To: 'Complaints-Nitu'
Subject: RE: Complaint ID : 5599
Dear Nitu,
ICICI has closed the issue with the same old response.
Please find the attached mail from ICICI. Now Could you please advice me
on
What to do next? Should I have to raise a complaint against Canara Bank?
With regards,
Harish Kumar Sundaramurthy,
HCLT - Chennai.
-----Original Message-----
From: Complaints-Nitu [mailto:compl...@core.nic.in]
Sent: Thursday, September 04, 2008 5:11 PM
To: headservi...@icicibank.com
Cc: Harish Kumar Sundaramurthy, TLS, Chennai
Subject: Complaint ID : 5599
Dear Sir/Madam
We are forwarding herewith a Complaint, which is self-explanatory.
We are the official agency of the Ministry of Consumer Affairs, Govt. of
India, New Delhi, to facilitate such complaints promptly, to the entire
satisfaction of both the parties.
We are confident that you will realize the value of the consumer, and
try
your best to resolve this complaint amicably at the earliest.
We would appreciate your reply, for the action taken by you, on this
complaint.
Thanking you in advances for all your help and co-operation.
Please take time to visit our website www.core.nic.in.
Kindly mention the reference number given above, for any future
correspondence with us.
Thanking You,
Yours sincerely,
Nitu.
Manager Complaints
CORE Centre
0120-2404273
Cc : The Under Secretary
Ministry of Consumer Affairs,
Food & Public Distribution,
Krishi Bhawan, New Delhi
----- Original Message -----
From: "Harish Kumar Sundaramurthy, TLS, Chennai" <harish...@hcl.in>
To: "Complaints-Nitu" <compl...@core.nic.in>
Sent: Thursday, September 04, 2008 11:53 AM
Subject: RE: New Complaint Received from 27 March 2008 - CORE Centre
Dear Nitu,
Thank for your response and initiative.
Here is my account number.
Account Number - 000901564272
Please let me know if you need any other information.
With regards,
Harish Kumar Sundaramurthy,
HCLT - Chennai.
-----Original Message-----
From: Complaints-Nitu [mailto:compl...@core.nic.in]
Sent: Thursday, September 04, 2008 11:26 AM
To: Harish Kumar Sundaramurthy, TLS, Chennai
Subject: Re: New Complaint Received from 27 March 2008 - CORE Centre
Dear Harish
Thanks for registering complaint with us.
Please revert back the Account number.
Regards,
Nitu.
Manager Complaints
CORE Centre
0120-4235448
----- Original Message -----
From: <harish...@hcl.in>
To: <compl...@core.nic.in>
Cc: <core.co...@gmail.com>
Sent: Wednesday, September 03, 2008 6:08 PM
Subject: New Complaint Received from 27 March 2008 - CORE Centre
> Dear Complaint Team, CORE Centre
>
> There is a complaint updated.
> Title : ICICI Bank
> Complaint ID : 5599
> Name : HarishKumar Sundaramurthy
> Email : harish...@hcl.in
> Adddress : Beta19, Amritavarshini Apartments, Mugapeir Eri scheme,
chennai
> City : Tamil Nadu
> State :
> Zip : 600037
> Phone : 9962008051
> Subject : 17
> Business :
> Individual :
> Address : 110, Prakash Presidium, Uthamar Gandhi Salai, (Nungambakkam
High
> Road),
> City : Chennai
> State :
> Zip : 600034
> Phone :
> Complaint: My Account is a salary account. I used my ICICI debit card
to
> withdraw a sum of Rupees 1500 (Thousand Five hundred only) from Canara
> Bank ATM in Kodambakkam Suburb Station, chennai on June 21 2008. I did
not
> get the cash as the ATM reported "timeout error". I tried
for
> the second time for the same amount and got it. But the amount has
been
> deducted for both the transactions from my account. Thus my first
> transaction that failed due to ATM error also deducted the amount from
my
> account. I immediately lodged complaint to the ICICI customer care.
The
> executive promised me that I will get the cash back in 45 days. The
> service request numbers are as below
> SR70487656 on 28 June 2008
> After 45 days there was no reply or intimation and I called the
customer
> care again on August 13 2008. An executive named Paneer answered that
he
> will get the information the next day. He said he has taken up new
request
> for this. (Details)
> SR76156726 on 13 August 2008
> Even then I had to call the customer care myself for the status and
then
> an executive named Krishna told that the issue is closed after three
> escalations and that the transaction was successful.
> When I went to the branch in person to ask about this they said thay
> cannot do anything as the issue has been raised twice and closed.
>
> Now there are two companies that I am not happy with. ICICI for their
> irresponsive customer care.
> The other one is the Canara Bank for not admitting that there was a
> problem in their ATM and that excess cash was present.
>
> Why ICICI service request is initiated (on 28 June 2008) only one week
> after my complaint date (21 June 2008)
>
> Why is the excess cash details not given by the Canara Bank incharge
for
> the ATM.
>
> Transaction and ATM details of Canara Bank:
> CANARA BANK
> RAILWAY ATM KODAMBAKKAM
> DATE - 21 06 2008
> TIME - (Around 6:40 pm)
> Record Number 383
> Consequences : Economic loss is Rs. 1500 /-
> Had real pains in calling the customer care and to speak with the
> executives as I was put on hold for atleast 7 minutes in a call
duration
> of 10 minutes.
> Industry :
> Want to contact : No
>
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