L2 Web Support Engineer
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Naveen Kumar
Oct 17, 2025, 2:18:40 PM (2 days ago) Oct 17
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Job Description -
Job Title: L2 Web Support Engineer
Client : American Family Insurance
Interview : Video / Virtual with the potential for a short coding assessment
Need genuine candidate with genuine Visa
Responsibilities:
Kforce has a client in Madison, WI that is seeking a L2 Web Support Engineer who will be primarily responsible for applying principles of web development and software engineering to analyze, troubleshoot and remediate issues within customer facing software systems.
Summary:
The L2 Web Support Engineer will provide technical assistance to L2 support staff who currently handle support tickets from customers and agents but do not have the technical background to troubleshoot and identify recurring patterns. This role may be required to communicate directly with Agents and customers with resolution or status updates. This role needs a good understanding of web technologies - both front end (HTML, CSS, JavaScript, Node stack) and backend (APIs, API management tools, API clients, authentication and authorization, WAF, OWASP protections, etc.) Some understanding of underlying cloud deployment technologies and infrastructure will be helpful.
Requirements:
* Prior experience as a web developer
* Experience with observability platforms like Dynatrace, Datadog etc. is a plus
* Ability to query and analyze complex data problems will be helpful
* Ability to multi-task and manage multiple issues simultaneously is required
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus
Job Title: L2 Web Support Engineer
Client : American Family Insurance
Interview : Video / Virtual with the potential for a short coding assessment
Need genuine candidate with genuine Visa
Responsibilities:
Kforce has a client in Madison, WI that is seeking a L2 Web Support Engineer who will be primarily responsible for applying principles of web development and software engineering to analyze, troubleshoot and remediate issues within customer facing software systems.
Summary:
The L2 Web Support Engineer will provide technical assistance to L2 support staff who currently handle support tickets from customers and agents but do not have the technical background to troubleshoot and identify recurring patterns. This role may be required to communicate directly with Agents and customers with resolution or status updates. This role needs a good understanding of web technologies - both front end (HTML, CSS, JavaScript, Node stack) and backend (APIs, API management tools, API clients, authentication and authorization, WAF, OWASP protections, etc.) Some understanding of underlying cloud deployment technologies and infrastructure will be helpful.
Requirements:
* Prior experience as a web developer
* Experience with observability platforms like Dynatrace, Datadog etc. is a plus
* Ability to query and analyze complex data problems will be helpful
* Ability to multi-task and manage multiple issues simultaneously is required
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus
Thanks & Regards,
Naveen Kumar
Business Development Manager
Phone - (703) 249-9856
Infoserv LLC | 2201 Cooperative Way, Ste 600 Herndon, VA, 20171
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