Project manager with Banking Domain || H1B/H4EAD/TN/L2/GC-EAD || Remote || Contract

[Md Zahid]

Job Title: Project manager with Banking Domain

Location: Remote

Type: Contract

Visa: H1B/H4EAD/TN/L2/GC-EAD

Experience: 9+ years

 

Job Responsibilities:

•         Senior Manager leading technical implementation delivery for ImageCentre and all DirectLink products across banking and financial institution clients

•         People and delivery manager — responsible for team performance, talent development, capacity planning, and operational excellence within the implementation practice

•         Serves as the primary escalation path for after-hours and weekend support during client go-live stabilisation periods (minimum 2 weeks post go-live)

•         Client-facing leadership role requiring executive-level communication, issue resolution, and stakeholder management with US-based banking clients

•         Must work US business hours; 15% travel to client sites and internal engagements as required

•         Delivery & Operations Management

•         Oversee end-to-end delivery of ImageCentre and DirectLink implementation projects across the portfolio

•         Monitor project health, milestone adherence, and quality of deliverables across concurrent client engagements

•         Drive standardisation of implementation processes, methodologies, and documentation practices

•         Manage delivery risks, scope changes, and cross-team dependencies proactively

•         Excellent time management skills — prioritise across multiple projects, teams, and stakeholder demands simultaneously

Platform & Technical Knowledge

•         ImageCentre — working technical knowledge across installation, configuration, and implementation lifecycle

•         DirectLink (all products) — working technical knowledge of the full DirectLink product suite including Teller, Host Integration, and distributed capture modules

•         Sufficient technical depth to evaluate team outputs, review solution designs, and provide informed guidance on escalated issues

•         Understanding of item processing and distributed capture workflows to support delivery oversight and client conversations

•         Ability to engage credibly with technical teams and clients on platform capabilities, constraints, and solutions

JD

Escalation & Issue Resolution

•         Excellent issue resolution skills — own and drive resolution of complex, escalated technical and operational issues

•         Primary escalation path for after-hours and weekend support for newly implemented clients (min. 2 weeks post go-live)

•         Facilitate rapid root-cause analysis and corrective action across implementation and platform teams

•         Manage client escalations with composure, clarity, and accountability; restore confidence and drive to resolution

•         Establish escalation protocols and support frameworks to minimise recurrence and improve team response capability

People Management & Talent Development

•         Excellent management skills — lead, motivate, and develop a team of implementation analysts across multiple skill levels

•         Talent assessment — evaluate team member capabilities, identify skill gaps, and build development plans

•         Excellent training and mentoring skills — coach analysts at all levels; cultivate a high-performance implementation culture

•         Performance management — set clear objectives, provide regular feedback, and manage accountability

•         Workforce and capacity planning — align staffing to project demand, manage utilisation, and support resource allocation decisions

Leadership, Soft Skills & Work Requirements

 

•         Excellent communication skills — presents complex information clearly to clients, executives, and cross-functional teams

•         Senior leadership presence — influences without authority, builds trust, and drives alignment across stakeholders

•         Contributes to practice strategy, hiring decisions, and operational planning at the management level

•         Champions continuous improvement, knowledge sharing, and a collaborative team culture

•         Must be available to work US business hours (North America client base)

•         15% travel required for client site visits, team engagements, and strategic meetings

Thanks & Regards:-

Md Zahid
Technical Recruiter

Nityo Infotech Corp.
📧 Email: md.z...@nityo.com
🌐 Website: www.nityo.com
🔗 LinkedIn: linkedin.com/in/md-zahid-3241a6290