Re: Hiring for PC Helpdesk for New York, NY || Face-to-Face
Srikanth
Thanks & Regards
Revanth P
Contracts Admin
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Subject: Hiring for PC Helpdesk for New York, NY || Face-to-Face
Hi
Please lookup the below position and if you feel comfortable ,then please send
me your updated resume.
Role : PC Helpdesk
Location : New York, NY 10003
Duration : 12+ months
Interview : Phone then face to face
Assignment Details
· Provide support to callers with computer and technology related problems.
· Telephone Support Analyst, responsible for 1st level support providing troubleshooting, problem diagnosis and resolution, general technical support for all of our customers at assigned locations.
· Interfacing with Client's 2nd & 3rd level support including Technology Support & Application Development, LAN/WAN and Server groups.
· The analyst will work with Client's other technical groups during deployment of routers, switches, servers and new technologies as we incorporate them into our environment.
· The analyst will have significant contact with our internal customers on daily basis including employees at all levels.
· Manage and respond to customer calls via the ticketing system, Client Service Manager.
· Ensure that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations.
· Candidate must be able to be flexible with work hours which include weekends, nights and holidays.
· Recognizes and responds to large scale events, i.e. LAN failures, virus infections, etc. and notify Manager or designee.
Skills & Requirements
· Information Technology seeks a highly motivated individual to join its Help Desk group as a System Analyst working in a Telephone Support environment.
· A Bachelor's degree related to Computer Science or Information Systems with a minimum of one-year work experience in related fields, or a High School Diploma/G.E.D. with a minimum of 4 years of work experience is required.
· Previous experience in a Help Desk environment, Level 1 or Level 2 Analyst is preferred.
· Knowledge and experience working with Microsoft desktop/laptop systems, Windows 7, Windows 8, Windows 10 and Microsoft Office Suite 2010 or higher required.
· Excellent experience in support and troubleshooting in a Help Desk Support environment. In addition, a general understanding of wireless technology and mobile computing devices is also required.
· Strong analytical, oral and written communication skills required for customer interaction, problem description and problem solving.
· The position requires excellent customer service skills, due to significant contact with our customers.
· The candidate must have the ability to handle multiple assignments with changing priorities while still meeting deadlines.
· Ability to learn new technologies as required for the job using documentation and other available resources.
Regards,
Jerine Varghese
Technical Recruiter
VSG Business Solutions
Email: jer...@vsgbusinesssolutions.com
Contact No.: 302-261-3207 X 116
LinkedIn ID: www.linkedin.com/in/jerinevarghese