Adobe Lightroom No Internet Connection

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Amilcar Labrosse

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Aug 3, 2024, 4:56:42 PM8/3/24

to rairagote

I was using Lightroom mobile just fine on my iPhone Xs. Yesterday morning, suddenly, it decides "No internet connection" and I can't open the app. Whatever I do I get "No internet connection" but I am connected.

Have you tried restarting your phone and then reinstalling the app? How much storage do you have on the device? Can you recall if you've normally had little available space on the device before this issue occurred?

I've seen some related threads whose answers seem to range from, "Yeah, that sounds like a thing that might happen," to, "Change your router or cable modem settings." But no clear action I can take. What's my best path forward? This seems like it should have a simple solution: Somehow every other bandwidth-hogging activity I engage in manages to function without completely destroying connectivity.

I had exactly the same issue for a long time, which was only resolved when I changed my router. LRCC seems quite aggressive in its use of the available bandwidth, and my broadband connection kept being dropped by the router. It would automatically reconnect of course, but constant interruptions didn't go down too well in the household, especially with my online gaming son!

Logically, there's no way that an app could cause that problem (I don't think), but it only happened when I was uploading via LRCC, and it only stopped when I changed my router. Conclusion was some defect or setting in the router wasn't playing well when operating at full upload capacity.

And I agree, it seems like an app shouldn't be able to do this, but the problem is very definitely Lightroom CC (and Classic didn't have this problem). With it running, the connection is practically nonexistent. The minute I quit LR, everything's fine. The only other app I've seen with this issue is Backblaze, but it has a throttle setting that you can use to solve it.

Do you REALLY expect Adobe to be able to produce a product that will work with every, conceivable, possible combination of hardware, other conflicting software, settings etc. on every computer on the planet. REALLY?

Not sure what else to tell you.....I wrestled with this issue for quite a while. It only happened when uploading (original files) to the cloud, and for a while I started uploading via the LR Web app instead. That seemed to be a little better, but would still get the occasional dropout, so in the end (as a test) I got the older router out of the loft, blew the dust off it and connected it up and I've not had a failure since. Like you I have an cloud backup system permanently active (Crashplan in my case), plus Dropbox, but only LRCC would bring the network down.

I wonder if some of these apps (CrashPlan, Dropbox) do their own throttling to avoid this situation. (I did have a similar problem with Backblaze but was able to avoid it by turning on their manual throttling feature). And it's possible this is happening with other apps, too, and I just haven't noticed it because it's so rare I'm doing a lengthy, sustained upload.

I had the same setup a while ago. With a typical asymmetric cable internet provider (120 down and 6 Mbps up) and an Extreme with a SB6141. The SB6141 only has 8 download and 4 upload channels. It is very easy to overload it by saturating your upload bandwidth. Other models with only 2 or 4 download channels do this even quicker. I had these sort of problems during uploads all the time (long before CC) until I switched to a SB6183 which is 16 download and 4 up. Completely solved that issue. Alternatively the solution is to use a router with QoS. The Airport is a very good router but it doesn't do QoS. QoS keeps any one device from overloading the connection.

Adobe really needs to add this. It's the nature of many async broadband connections that download speed suffers if upload is saturated. Every other cloud backup/storage solution I've used has the ability to throttle upload.

Same problem. here. If Lightroom CC is syncing, then that takes up all of my bandwidth. I can't use the internet at all until it is done. Thankfully I can pause it and then start it at bed time. Even so, they really need a feature where I can manually limit the upload speed of Lightroom so that it doesn't take over everything.

I have the same issue. Adobe Lightroom CC completely saturates my internet connections and then eventually my eero wireless router crashes with a red blinking light and I have to restart it. None of my other applications, devices, cloud based services behave this way. The product is unusable in this state.

I have just had my screen shared with Adobe lightroom CC representative as my internet speeds were becoming choked from 110mb/s download to 5-6mb/s. They insist the issue is with our wifi and no the lightroom server which is frustrating. He did say that I shouldn't be trying to sync so many images at once apparently and that their servers never slow down speeds.

I am having trouble saving an image to my device from within Lightroom Mobile. I've just spent the morning trying to figure out how to delete everything off the cloud because I had no idea that Lightroom would upload my entire photo library to the cloud without asking my permission (like, REALLY adobe?) Anyway, I figured out how to delete everything and organize a sync collection. This collection contains 1 photo and it is of my wife. I want to use it as her contact photo on my phone. Anyway I finally managed to get it to sync with my pixel2. I would like to save it to my phone. When I tap on the 3 dots, I have the option to save to device. When I tap that option after a few seconds Lightroom gives me an error and tells me there's no internet connection. This is simply not the case. I'm connected to my wireless router via 5G and the internet works fine on all of my devices.

I'm using the latest Lightroom CC 2.1.1. On my MacBook Pro 2018 running Mojave (latest), when running Lightroom CC it constantly displays "No network connection" and the cloud icon has an X through it. Sometime it will start working for a short period and then disconnect again.

When using Lightroom CC Classic I have no issues connecting from the same laptop. I tried different WIFI networks and all have the same behavior, so I don't think it's something specific with the Internet connection. My iPhone and iPad both running LR CC can connect just fine on the same network. I'm able to access Lightroom web using Safari without issues and checked the SSL certificates on my laptop. I have both IPv4 and IPv6 setup on my home network. Is it possible to find out more information to get some error message to why it is unable to connect?

Thanks, I have reported the issue and seem to have found the root cause which is due to a corporate SSL proxy software which injects its own SSL certificate in the cloud connection. However LR CC does not use the Mac system keychain which has the trusted root CA. Therefore it shows an SSL connection error since it uses its own SSL keychain and does not know about the injected SSL certificate.

Yes, most network that are on WiFi would be behind a combo router/firewall. My firewall allows outbound connections, so it should not be an issue. My iPad and iphone sit behind the same router without problems in Lightroom CC.

For me the problem was solved by uninstalling the lightroom via the Creative Cloud and simply downloading the same app from Apple Store - now it's syncing and connecting to the internet just fine. Works only if you're a mac user but after all the frustration with Adobe, it was such a relief.

Unfortunately, uninstalling the Lightroom via the Creative Cloud and downloading the same app from Apple Store did not work for me. I am still not able to do anything in Lightroom. I have a personal Adobe account for Lightroom through my gmail, which has worked fine for me for the past few weeks. I just got an educational enterprise account tonight with my .edu email and Lightroom doesn't work for that account. It has to do something with the edu vs gmail account. I'm switching back and forth trying to figure this out. With the same software, my gmail account works fine, but my edu account doesn't allow me to do anything (e.g., can't upload pictures).

Hurray! I followed the advice of Kadri also and uninstalled via Adobe and reinstalled on the App store and I immediately got my cloud storage back and everything is functioning normally so far. Whew, what a relief!

Since upgrading to lightroom cc 2017 when I use it on my mac my Internet connection drops and I need to reboot my router I currently have sky fibre which has been great till I upgraded to LR cc 2017 anybody else experiencing this and are there any solutions

This is very typical for a standard type of router that doesn't do QoS on an asymmetric connection. Nothing wrong with that just that it isn't made to make sure to sustain good service for everybody else when one upload is hogging all bandwidth. Normally that is not a big deal but when you need to upload 100's of gigs it can be an issue. Routers that do QoS will ensure you other devices still get bandwidth even if one computer hogs the upload.

If your internet connection drops and router needs to be rebooted you have a bad router/modem. You should not be able to cause that by anything on your local network. Looking at Sky fibre's webpage it appears that they only offer 1.2 Mbps in upload speed. So it is much slower than the download speed which is pretty typical for cable based internet. At that rate, a single raw file (say a 30MB raw file) upload takes 200 seconds, so it will take an incredibly long time get all your files up even if you are able to saturate your internet connection. If uploading anything for a while crashes your internet it typically means your modem is underpowered.