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Janeen Bahrke

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Aug 2, 2024, 4:33:58 AM8/2/24

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Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

If you've forgotten the email or phone number you use to log in to Netflix, you'll have to update your information. To access your account, follow the instructions for the payment method you use to pay for Netflix.

Netflix will send a password reset email to the email address listed on your account. If you don't recognize or no longer have access to the email address we have for your account, contact Netflix customer service.

If you pay for Netflix through a third party, or have Netflix included with a package, search our Help Center for the name of the service provider to find the relevant billing article. Then refer to the "I'm having trouble signing in to Netflix" section.

The majority of people call Netflix to resolve issues relating to accessing accounts, consulting tech support for using their app/devices and changing/canceling subscription plans. Upon calling Netflix, you'll stay on the line for English or press 5 for Spanish.

If you're already a Netflix customer, the automated recording directs you to log in online at their website using your account info, and then enter into the phone's keypad a six-digit service code found at the bottom of the webpage. This method provides faster service over the phone.

Since I don't have a Neflix account, I couldn't take advantage of this expedited method. So, I waited for menu options but received none; instead, I was placed on hold to speak with a customer service representative. Music played, and then, the call went silent, so I hung up and called back.

I repeated the process by waiting on hold and was told by the automated system that my call would be answered in about 30 seconds. In about that time, a representative came on the line and asked if I had a current account. Since I was a new customer, she proceeded to share the variety of plans offered through Netflix, starting with a basic $6.99 monthly plan that allows you to watch limited shows and movies with ads up to a premium $22.99 monthly subscription for unlimited shows and movies with no ads.

In addition, the rep explained that you can access your Netflix subscription on multiple devices, based on the plan you purchase and can watch online through the website on a tablet, on a TV or via the app on any device. There are no contracts, she added, and you can cancel at any time. She reminded me that the monthly subscription payment will be processed automatically at the beginning of each billing cycle.

The rep was knowledgeable and patient without being pushy or persistent. She advised me to sign up online by choosing any plan, creating a password and adding a payment method. I was curious about any promotions, deals or trials that Netflix offers, but she confirmed that currently, there are no trial periods. She suggested I sign up for the basic subscription to try it out and upgrade to another plan at anytime.

She also shared that I could purchase a $25 gift card at any local retailer or online to try Netflix for a short time. This way, I could watch Netflix until the gift card amount runs out before making a decision. Gift cards are redeemed online.

Once I asked all my questions, the rep ensured that I had everything I needed before we hung up, and she again directed me to the website to set up an account once I was ready. While the website has extensive links to online help, I found calling customer support to be a productive and supportive use of time, thanks to an efficient and accessible team.

This is Netflix's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Netflix agent. This phone number is Netflix's best phone number because 309,348 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-585-8131 include Account Access, Cancel My Services, Refund a Charge, Request a Show, Streaming or Download Trouble and other customer service issues. The Netflix call center that you call into has employees from Colorado, Oregon, Michigan and is open 24 hours, 7 days according to customers. In total, Netflix has 5 phone numbers. It's not always clear what is the best way to talk to Netflix representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Netflix. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Netflix. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Account Information - account owner information you have provided to Netflix, such as email and phone number (available under Membership & Billing or Security), as well as plan selection information (available under Plan Details or Membership).

Behavioral Advertising - if you subscribe to an ad-supported plan, your indicated preferences with respect to whether you would like ads selected based on behavioral advertising information (available by profile under Privacy and data settings, except for Kids profiles, for which we do not engage in behavioral advertising).

Payment and Billing Information - payment details you have provided to Netflix and information about the charges we have made or attempted to make to your payment method for your subscription (available under Membership & Billing or Membership).

Content Interaction History - a history of your Viewing activity and information regarding your interactions with content titles on Netflix, such as movies and TV shows you have rated (available by profile under Viewing activity).

You can create profiles for members in your household, allowing them to have their own personalized Netflix experience. Your account can have up to five individual profiles, and you can set a maturity rating level on each one. Each profile will have its own recommendations based on that profile's ratings and tastes.

You can update your account information at any time, and change your email, phone number, or membership plan by selecting the Account option within the Netflix menu. With Profile & Parental Controls, you can also adjust content controls, such as playback preferences, language, and subtitles. The articles below can help you learn how to manage your account.

If you have more than one Netflix-compatible device, you can switch devices at any time. Your membership plan determines the number of screens you can watch at the same time, but it does not restrict the number of devices you can associate with your account. If you want to watch on a new or different device, sign in to Netflix on that device. You can find more information about Netflix compatible devices, or our article about downloading the Netflix app for help setting up a new device.

You can access Netflix in over 190 countries around the world. If you know you'll be offline, you can download TV shows and movies on Netflix. To watch from a different latitude or time zone, learn what to expect while traveling or moving.

Account information - account owner information you have provided to Netflix, such as email and phone number (available under Membership & Billing or Security), as well as as plan selection information (available under Plan Details or Membership).

Behavioral Advertising - if you subscribe to an ad-supported subscription plan, your indicated preference with respect to whether you would like Advertisements (as defined in the Netflix Terms of Use) selected based on behavioral advertising (available by profile under Privacy and data settings, except for Kids profiles, for which we do not engage in behavioral advertising).

Demographic Information - if you subscribe to an ad-supported membership plan, your indicated preferences with respect to use by Netflix of demographic information to select ads (available by profile under Privacy and data settings).

Trying to reach Netflix for help with your account? If so, watch out for this crafty con. Scammers provide fake customer support numbers online and fool callers into purchasing unrelated computer software.

Here's how the scam works. You are having trouble with your Netflix account, so you search online for the customer support phone number. A quick search turns up what appears to be a legitimate toll-free number (1-888 or 1-844 number). You dial it, and a "representative" answers. This person declares that your Netflix account has been hacked. In one version, the scammer claimed a dozen people from across the globe all used a victim's account.

Skeptical? The "representative" says they can provide proof that your account was hacked. But first, they need remote access to your computer. Unfortunately, granting a scammer access can open you up to the risk of identity theft.

Scam artists can install malware that records passwords or hunts for personal information, such as bank account numbers. However, according to BBB Scam Tracker reports, this scam appears to be a pretext for selling computer security software. The expensive software - victims report paying between $200 and $900 - will do nothing to fix your Netflix account, which was never hacked in the first place.