RabbitMQ 3.9.14 service crash with error: RabbitMQ: Erlang machine stopped instantly (distribution name conflict?).

[Doru Popa]

RabbitMQ service crash with the following error:

RabbitMQ: Erlang machine stopped instantly (distribution name conflict?). The service is not restarted, ignoring OnFail option.

To Reproduce
Windows 10 21H2 OS build 19044.1706

Expected behavior
Service should just start

Affected versions
erl-24.3.3
rabbitmq 3.9.14

Additional context
error occur when RabbitMQ starts.

MSI (s) (1C:E4) [10:48:24:601]: Doing action: StopRabbitMqService
MSI (s) (1C:E4) [10:48:24:601]: Note: 1: 2205 2: 3: ActionText
Action ended 10:48:24: InstallAuthenticationComponents. Return value 1.
Action start 10:48:24: StopRabbitMqService.
MSI (s) (1C:E4) [10:48:24:865]: Note: 1: 1722 2: StopRabbitMqService 3: C:\Program Files\RabbitMQ Server\rabbitmq_server-3.9.14\sbin\rabbitmq-service.bat 4: stop
MSI (s) (1C:E4) [10:48:24:865]: Note: 1: 2205 2: 3: Error
MSI (s) (1C:E4) [10:48:24:865]: Note: 1: 2228 2: 3: Error 4: SELECT Message FROM Error WHERE Error = 1722
CustomAction StopRabbitMqService returned actual error code 1 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (1C:E4) [14:53:24:528]: Note: 1: 2205 2: 3: Error
MSI (s) (1C:E4) [14:53:24:528]: Note: 1: 2228 2: 3: Error 4: SELECT Message FROM Error WHERE Error = 1709
MSI (s) (1C:E4) [14:53:24:528]: Product: waters_connect Message Bus: RabbitMq Configuration -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action StopRabbitMqService, location: C:\Program Files\RabbitMQ Server\rabbitmq_server-3.9.14\sbin\rabbitmq-service.bat, command: stop

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action StopRabbitMqService, location: C:\Program Files\RabbitMQ Server\rabbitmq_server-3.9.14\sbin\rabbitmq-service.bat, command: stop
Action ended 14:53:24: StopRabbitMqService. Return value 3.
Action ended 14:53:24: INSTALL. Return value 3.

[Luke Bakken]

Hello,

Can you provide an archive of the %AppData%\RabbitMQ directory for the user who is installing RabbitMQ?

Is this an upgrade or fresh installation?

Thanks -

Luke

[Doru Popa]

it was a fresh installation; unfortunately I no longer have access to the machine were issue occurred.