#4293 Wrong products received

Nithin Gadiparthi

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Apr 11, 2014, 1:42:30 AM4/11/14

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We received the wrong products and we would like to get the correct products. We mailed to your team and am unable to get any response. I request you to look into the issue or else your reputation will be lowered with such issues even though you have a great range of products and delivers better service than most of others.

Tom Cubie

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Apr 11, 2014, 8:43:20 AM4/11/14

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Hi, David

please check this.

Hi, Nithin

I am sorry for the mistake. can you tell what you received and what you ordered?

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Nithin Gadiparthi

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Apr 11, 2014, 8:49:52 AM4/11/14

to Tom Cubie, da...@r0ck.me, r0ck...@googlegroups.com

Hi,

We ordered for Cubieboards A10 model and quantity being 5. but the received boards are Cubieboard A20 Model and the order number is 4293. Please Let me know how can we proceed further.

Thank you in advance

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Simon Rousseau

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Apr 12, 2014, 7:00:31 PM4/12/14

to r0ck...@googlegroups.com, Nithin Gadiparthi, da...@r0ck.me, t...@r0ck.me

He simply asked HOW MANY did you receive.

Yes you ordered 5 x Cubieboard A10, and you received ? x Cubieboard A20.. but you do not say how many...

Nithin Gadiparthi

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Apr 14, 2014, 2:22:47 AM4/14/14

to Simon Rousseau, r0ck...@googlegroups.com, da...@r0ck.me, Tom Cubie

Sorry for the late reply. We received 5 Cubieboard A20 boards.

Nithin Gadiparthi

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Apr 22, 2014, 2:03:09 PM4/22/14

to Tom Cubie, da...@r0ck.me, r0ck...@googlegroups.com

Hi,

We shipped the items back to you. But it's 5 days we shipped the items and informed you. But I haven't heard back from you about the shipping of required products. I have been continuously asking David to give about the update and I am not getting any response from yourside.

I hope somebody will resolve this issue as the situation is getting very bad. It is leading into trust issues and might reflect on the bad customer support.

I hope to get update asap.

Thanking you

On Fri, Apr 11, 2014 at 6:13 PM, Tom Cubie <t...@r0ck.me> wrote:

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