unable to connect to QZ tray

[readerscom...@gmail.com]

I have just installed QZ tray on a new computer runner OSX 10.15.3

I have set it up exactly the same as the other computer but the icon in the menu bar remains red

I have tried the work around that is shown on you tube but no luck

has anyone got any hints for me please?

[readerscom...@gmail.com]

I am running QZ 2.0.11

[Tres Finocchiaro]

I have tried the work around that is shown on youtube but no luck

The workaround is not needed on 2.0.11, that was for previous versions.

I have set it up exactly the same as the other computer but the icon in the menu bar remains red

The 2.0 can hang on launch for a few reasons:

• System Events startup check can hang for a very long time on MacOS.  We don't have a bug report for this, but we've removed the problematic line of code in 2.1.
  
  The fix is to reboot the computer and then the call will become responsive again.
  
  
• An internal error may cause this.
  
  There's no single fix for internal errors, but starting QZ Tray from console and sharing the errors will help:
  
  https://qz.io/wiki/faq#console-logs
  

- Tres.Fin...@gmail.com

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[readerscom...@gmail.com]

I have reset my terminal to the default. I have been unable to download 2.1 as when it is installing it creates an error and quits. I have tried rebooting but no luck

On Thursday, February 27, 2020 at 6:12:19 AM UTC+11, Tres Finocchiaro wrote:

I have tried the work around that is shown on youtube but no luck

The workaround is not needed on 2.0.11, that was for previous versions.

I have set it up exactly the same as the other computer but the icon in the menu bar remains red

The 2.0 can hang on launch for a few reasons:

• System Events startup check can hang for a very long time on MacOS.  We don't have a bug report for this, but we've removed the problematic line of code in 2.1.
  
  The fix is to reboot the computer and then the call will become responsive again.
  
  
• An internal error may cause this.
  
  There's no single fix for internal errors, but starting QZ Tray from console and sharing the errors will help:
  
  https://qz.io/wiki/faq#console-logs
  

- Tres.Fi...@gmail.com

On Wed, Feb 26, 2020 at 1:43 AM <readerscom...@gmail.com> wrote:

I have just installed QZ tray on a new computer runner OSX 10.15.3

I have set it up exactly the same as the other computer but the icon in the menu bar remains red

I have tried the work around that is shown on you tube but no luck

has anyone got any hints for me please?

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[Tres Finocchiaro]

Understood.  Can you please reinstall 2.0.11 and then send us the logs?

If you're concerned about privacy you can send them directly to sup...@qz.io.

https://qz.io/wiki/faq#logs

Based in what you're saying I have a feeling that Java has become corrupted on this machine.

If that's the case, the old 2.0 version should have something in the logs indicating this.

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[readerscom...@gmail.com]

Hi,

Thanks so much for your help. Here are the logs --

2020-02-27 14:39:13.877 java[702:6454] NSRequiresAquaSystemAppearance=NO

[INFO] 2020-02-27 14:39:13,941 @ qz.ws.PrintSocketServer:?

QZ Tray version: 2.0.11-1

[INFO] 2020-02-27 14:39:13,945 @ qz.ws.PrintSocketServer:?

QZ Tray vendor: QZ Industries, LLC

[INFO] 2020-02-27 14:39:13,945 @ qz.ws.PrintSocketServer:?

Java version: 1.8.0+241

[INFO] 2020-02-27 14:39:13,945 @ qz.ws.PrintSocketServer:?

Java vendor: Oracle Corporation

[WARN] 2020-02-27 14:39:14,020 @ qz.common.TrayManager:?

Could not load file: /Users/Roy/Library/Application Support/qz/prefs.properties, reason: /Users/Roy/Library/Application Support/qz/prefs.properties (No such file or directory)

[DEBUG] 2020-02-27 14:39:14,232 @ qz.utils.ShellUtilities:?

Executing: [defaults, read, -g, AppleInterfaceStyle]

[DEBUG] 2020-02-27 14:39:17,629 @ qz.utils.ShellUtilities:?

Executing: [defaults, read, -g, AppleInterfaceStyle]

[INFO] 2020-02-27 14:39:17,973 @ qz.deploy.DeployUtilities:?

Main properties file /Applications/QZ Tray.app/qz-tray.properties

[ERROR] 2020-02-27 14:39:18,040 @ qz.ws.PrintSocketServer:?

Could not start tray manager

java.lang.reflect.InvocationTargetException

at java.awt.EventQueue.invokeAndWait(EventQueue.java:1349)

at java.awt.EventQueue.invokeAndWait(EventQueue.java:1324)

at javax.swing.SwingUtilities.invokeAndWait(SwingUtilities.java:1353)

at qz.ws.PrintSocketServer.main(Unknown Source)

Caused by: java.lang.NoSuchFieldError: CN

at qz.auth.Certificate.<init>(Unknown Source)

at qz.auth.Certificate.<clinit>(Unknown Source)

at qz.common.TrayManager.addMenuItems(Unknown Source)

at qz.common.TrayManager.<init>(Unknown Source)

at qz.ws.PrintSocketServer$1.run(Unknown Source)

at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:301)

at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)

at java.awt.EventQueue.access$500(EventQueue.java:97)

at java.awt.EventQueue$3.run(EventQueue.java:709)

at java.awt.EventQueue$3.run(EventQueue.java:703)

at java.security.AccessController.doPrivileged(Native Method)

at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)

at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)

at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)

at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)

at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)

at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)

at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)

[WARN] 2020-02-27 14:39:18,042 @ qz.ws.PrintSocketServer:?

The web socket server is no longer running

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[Tres Finocchiaro]

Ok, that error was supposed to be fixed a while ago.  It's an internal error that's caused by a conflict in some of the components we bundle.

Sorry about the inconvenience.

Can you see if upgrading Java fixes it?

Here's the steps for Mac.  Sorry if they're a bit advanced, Mac doesn't offer an easy uninstaller so we had to document the steps manually.

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[Tres Finocchiaro]

Forgot the link.  Here it is:

https://qz.io/wiki/upgrading-java#macos

[readerscom...@gmail.com]

Thank you so much - after upgrading Java I am back on track.

On Thursday, February 27, 2020 at 2:46:02 PM UTC+11, Tres Finocchiaro wrote:

Forgot the link.  Here it is:

https://qz.io/wiki/upgrading-java#macos

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[Tres Finocchiaro]

Thank you kindly for taking the time to share your progress.

We're sorry for the trouble this bug has caused.  In future versions, well bundle Java so that this problem does not occur.

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