Offset issue with TSC Printer + Pixel Printing

[shagan...@gmail.com]

Hi Guys,

We were trying to use pixel printing to print on TSC225 thermal printers. It seemed to have printed fine on 50x50mm labels. But once we switched that with 60mmx60mm (i think, a bit bigger), we started seeing explicit margin on the top.

https://www.dropbox.com/s/zsnr7e71srpuwk0/2016-12-21%2018.27.06.jpg?dl=0

As you can see, i tried changing bottom/left/right margins and also with/without scaling. It didn't matter, there was always a decent size margin on the top.

I was using this image for testing:

https://dl.dropboxusercontent.com/u/18048954/5Star/try.png

Can you help me understand why this margin is allocated on the top of the label? Almost an unprintable area.

regards
Shankar

[Tres Finocchiaro]

Is there a form size defined on OS or printer driver that matches 60mm x 60mm?  If so, are you also specifying 60mmx60mm as your page size when printing?

In Windows, the form sizes can be found by clicking on the printer and click "Print server properties" from the top bar.

The form sizes will be the first tab. (screenshots attached)

- Tres.Fin...@gmail.com

Shankar

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[Shankar Ganesh Jayagopi]

Hi Tres, 

Thanks for that. That did help! 

I was trying both 60mmx60mm as size and also tried skipping it. 

Before i specified it in the Printer Preferences, it had that margin. not anymore.

Any idea, how we can auto add these sizes to Printer preferences, or even better, not having to do it? 
Coz it would be a painful procedure to teach to someone before they can use our web based software. 

They would have already installed drivers etc. 

regards

Shankar

ᐧ

--

thanx
Shagan
<Shankar Ganesh J>

[Tres Finocchiaro]

Any idea, how we can auto add these sizes to Printer preferences, or even better, not having to do it? 

We yet don't offer a cross-platform method for doing this through QZ Tray.

There isn't much available online about this, but this article explains it is possible programmatically.

Here's a .NET example.  I'm not sure how to easily give your clients the ability to execute this.

Perhaps you can open a bug report with TSC to have it added to the printer driver, or find a way to customize the driver yourself and distribute a version with the correct forms pre-loaded.

VB:

NewObject("AddPrinterForm", "AddPrinterForm.fxp", "", "Metric").AddForm("60x60", 60, 60, "TSC225")

- Tres.Fin...@gmail.com