Qz tray not compatible with windows 7

Bo Garrison

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Mar 21, 2019, 1:14:48 PM3/21/19

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Hello,

Hope you are having a great day!

I was contacting you all on behalf of Prince Avenue Baptist Church.

I was contacting you in regards to an issue we are having with QZ tray.

We were told by realm support that windows 7 is no longer being supported QZ-Tray.

If so why has support for QZ tray being withdrawn before the end of life of windows 7 in January, 2020.

Again hope you are having a great day!

Thanks,

Bo Garrison

Service Technician

CMC CONSULTING

1939 Homer Rd, Commerce, GA 30529

(706) 247-8769 x203

Please note our new number and physical address.

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please delete it immediately and notify the sender.

Tres Finocchiaro

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Mar 21, 2019, 1:25:08 PM3/21/19

to Bo Garrison, qz-p...@googlegroups.com

Windows 7 is still supported. We actually still support many clients on XP.

There are scenarios where a 32-bit desktop may have issues, specifically with our HTML API but this issue has existed since we first introduced HTML about 3 years ago.

This is a public mailing list. Please feel free to get your application provider in touch with us at sup...@qz.io and we'll discuss in detail.

- Tres.Fin...@gmail.com

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Bo Garrison

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Mar 21, 2019, 1:45:34 PM3/21/19

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Tres,

Hope you are having a great day!

The vendor I spoke with is Realm with Checkin.

They state that the issue is on QZ tray and the Qz Tray is the one that told them that they were no longer being supported.

Is that information correct?

Again, Hope you are having a great day!

Thanks,

Bo Garrison

Service Technician

CMC CONSULTING

1939 Homer Rd, Commerce, GA 30529

(706) 247-8769 x203

Please note our new number and physical address.

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please delete it immediately and notify the sender.

From: Tres Finocchiaro <tres.fin...@gmail.com>
Sent: Thursday, March 21, 2019 1:25 PM
To: Bo Garrison <bgar...@commercemicro.com>
Cc: qz-p...@googlegroups.com
Subject: Re: Qz tray not compatible with windows 7

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Tres Finocchiaro

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Mar 21, 2019, 1:53:14 PM3/21/19

to Bo Garrison, qz-p...@googlegroups.com

If it's the company I think it is, we haven't talked to them since November, I'm not sure which conversation this is in regards to. Please have the technician you worked with reach out to us directly.

In the meantime if you have any technical production questions, we're happy to answer them here. Windows 7 is supported. 32-bit will run out of memory with certain print jobs. Java 32-bit on a 64-bit Windows 7 machine will suffer the same problem. We have most of this outlined here: https://qz.io/wiki/faq

For premium clients, it's important for the company that integrated the product to reach out to us, that's who our support contract is with.

- Tres.Fin...@gmail.com