BSOD win32kfull.sys crashes on Windows 10

mike s

unread,

Mar 15, 2021, 5:38:22 PM3/15/21

to qz-print

Anyone else getting BSOD with Win32kfull.sys after qz tray is called from within browser?

This started happening on March 12 on 5 different computers after some Windows Updates. Version 2.12 of qz. Tried different browsers.

mike s

unread,

Mar 15, 2021, 8:48:10 PM3/15/21

to qz-print

The saga continues:

Just narrowed down a Windows Update that causes the issue:

2021-03 Servicing Stack Update for Windows 10 Version 1909, KB5000859 and KB5000908.

BSOD what failed: win32kfull.sys

Early warning signs: On systems that its going to crash on, Java has a notification on browser start that says something about "failure to bind 0.0.0.0/".

mike s

unread,

Mar 15, 2021, 10:00:08 PM3/15/21

to qz-print

Update:

Removing these Windows Updates fixed issues:

KB5000822
KB5000809
KB5000808
KB5000802

You are welcome. :)

On Monday, March 15, 2021 at 2:38:22 PM UTC-7, mike s wrote:

Lite Finocchiaro

unread,

Mar 15, 2021, 10:09:03 PM3/15/21

to mike s, qz-print

Mike:

Thank you very much for posting the problem and the solution.

Can you share some information about the hardware, Java version, and Windows version? Asking because we've seen this on other machines, but not our own.

Cheers,

Lite Finocchiaro

VP, QZ Industries

--
You received this message because you are subscribed to the Google Groups "qz-print" group.
To unsubscribe from this group and stop receiving emails from it, send an email to qz-print+u...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/qz-print/591b26c3-836c-41a4-9811-fca71c065729o%40googlegroups.com.

Tres Finocchiaro

unread,

Mar 16, 2021, 12:07:16 AM3/16/21

to Lite Finocchiaro, mike s, qz-print

Seems to be a bad update. More details here: https://www.windowslatest.com/2021/03/10/windows-10-kb5000802-march-update-is-crashing-pcs-with-bsod/

- Tres.Fin...@gmail.com

To view this discussion on the web visit https://groups.google.com/d/msgid/qz-print/CAPnxpeBZh2ka_wksa6sjWDPB0Vo_jQiXg%2BvQR4J%2Bt-mLqjfieg%40mail.gmail.com.

Tres Finocchiaro

unread,

Mar 16, 2021, 12:12:59 AM3/16/21

to Lite Finocchiaro, mike s, qz-print

Another viable workaround that doesn't involve rolling the computer back:

https://www.windowslatest.com/2021/03/13/microsoft-shares-fix-for-windows-10-bsod-error-apc_index_mismatch/

- Tres.Fin...@gmail.com

Reply all

Reply to author

Forward