QZ Tray Stops Printing After First Label

[Adil]

Hello Support,

I am having an issue where QZ Tray only prints the first label and then stops processing the remaining labels.  Im printing from Amazon

The first label prints successfully, but subsequent labels do not print. This appears to happen consistently.

Are there any recommended settings for thermal label printers to prevent QZ Tray from stopping after the first print job?

Regards,
Adil

[Lite Finocchiaro]

Adil:

You should always escalate issues with Amazon's website to Amazon support. We do not work for Amazon, and we have no control over their website or the data going to your printer.

That being said, you probably just need to calibrate your printer for the labels that are in it. It sounds like it's calibrated for the wrong size, so it doesn't know when to print the next page.

Make sure you calibrate for both height and width.

There should be multiple explanations of how to calibrate the printer based on the make and model.

Kind regards,

Lite Finocchiaro

VP, QZ Industries

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[Adil]

Hi Lite

Thanks for the advice. The printer is calibrated.

After the 1st label qz shuts down completely   Amazon say to email qz

Please help

[Lite Finocchiaro]

Amazon is supposed to at least make a good faith effort and explain what they tried. You deserve better support from their end.

First, check the link below to make sure that this is not a problem with Chrome blocking the QZ Tray connection:

https://qz.io/docs/LNA

Make sure you do this for both demo.qz.io and the Amazon site.

Next, what is the make and model of the printer?

You can also send me logs, but please do not CC the qz-print list if you are worried about the information in them. Logs may contain the addresses of you or your clients in the print data, for example.

https://qz.io/docs/faq#logs

From the QZ Tray Icon:

Advanced, Troubleshooting, Zip Logs (To Desktop

Attach to your reply 

Regards,

Lite