QZ TARY error with Amazon Print label

[Tramontina UAE]

Hi Team,

after Installing QZTray  all the amazon print labels are giving only blank print out, I have enabled LPD in my computer and still the same.

Test print and printing from Zebra software work fine, Only QZ Tray prints Blank.

Regards

Sreejith Ravi

[Tres Finocchiaro]

Sreejith,

I'm very sorry for the trouble you're having.  There are a few separate Amazon products which use QZ Tray and all of them are supported by Amazon, so that's usually the best avenue to obtain support.

That said, we can take a quick look at your logs if you're willing to share.  I'll send a separate email without the mailing list on copy with instructions.

- Tres.Fin...@gmail.com

--
You received this message because you are subscribed to the Google Groups "qz-print" group.
To unsubscribe from this group and stop receiving emails from it, send an email to qz-print+u...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/qz-print/efd0e571-30ba-4cae-a540-07d688136151n%40googlegroups.com.

[Tramontina UAE]

Please, also I don't know hot to take logs for QZ Tray.

Please share those steps too

[Lite Finocchiaro]

Sreejith:

Tres gave instructions on obtaining the logs in his reply:

click the QZ Tray icon, Advanced, Diagnostic, Zip Logs to Desktop and email the ZIP file to us?

Again, we kindly ask that you escalate this issue with Amazon as well.

Kind regards,

 

To view this discussion on the web visit https://groups.google.com/d/msgid/qz-print/727f1f94-70b7-4512-935a-17899fd15589n%40googlegroups.com.

[Tres Finocchiaro]

Sreejith,

The logs indicate that a base64 PDF is being sent to your printer.  Unfortunately, the website is stating this should be handled as a "Raw" format, which won't work for any printer we've seen.

This is what the logs say:

{"type":"raw","format":"base64","data":"iVBORw0KGgoAAA...==

But this is what the logs **should** say:

{ type: "pixel", format: "base64", data: "iVBORw0KGgoAAA...==

 

This is a bug with the website and must be escalated to their technical support.  There's nothing QZ Tray can do from our end if bad data is being sent.

If you are having difficulty escalating with the website provider, please reach out privately to sup...@qz.io.

-Tres

- Tres.Fin...@gmail.com

[Tres Finocchiaro]

Correction:

The logs indicate that a *base64 PNG is being sent to your printer.  Unfortunately, the website is stating this should be handled as a "Raw" format, which won't work for any printer we've seen.

- Tres.Fin...@gmail.com