Unable to Connect QZ Tray with UrbanPiper Prime Post System Restart

[akash kukreja]

Dear QZ Tray Team,

I am currently facing an issue where the QZ Tray is not connecting with the UrbanPiper Prime application after restarting my system. The UrbanPiper support team has already performed troubleshooting from their end and confirmed that the issue appears to be related to the QZ Tray connectivity.

Hence, I am reaching out to request your assistance in resolving this matter. I have also looped in the UrbanPiper team for coordination and to provide any additional context, if needed.

Looking forward to your support in resolving this at the earliest.

Regards

Akash Kukreja

7000087224

[UrbanPiper Support]

Dear Akash,

Thank you for reaching out to the QZ Tray team and for keeping us in the loop.

Business Name: RAMDEV KHANA KHAZANA
Business ID: 52557275
Case ID: 00071424

Dear QZ Tray Team,
We’d appreciate it if you could kindly look into the issue Akash is facing with QZ Tray not auto-connecting to the UrbanPiper Prime application after a system restart. From our end, we’ve completed the necessary configuration steps and confirmed that there are no restrictions or blocks from the UrbanPiper side.

Should you need any technical inputs or assistance related to our platform to facilitate troubleshooting, please feel free to reach out—we’ll be happy to support.

Looking forward to a resolution at the earliest.

Warm Regards
Shubham Singh
Customer Service Team | Schedule a Calendly Invite
Should you feel that you are currently not receiving the expected level of support from the agent, please click here to escalate.
For any issues, drop an email to sup...@urbanpiper.com

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[Tres Finocchiaro]

Normally the license holder would reach out to us directly, not the end-user.  This is important because asking end-users to reach out puts an undue burden on the person experiencing the problem to ping-pong between two support channels.  UrbanPiper: DON'T DO THIS.

Furthermore, I checked and I can't find "urbanpiper" in our list of license holders, but I'll give you the benefit of the doubt and reply with our public mailing list taken OFF of copy assuming that the license is filed under another name.

Typing a formal reply now with the public malign list off of copy... 

-Tres

- Tres.Fin...@gmail.com

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