Need Assistance with QZ Tray Setup and Configuration

[Vinay kumar]

Dear QZ Tray Support Team,

I hope you are doing well.

We are trying to set up QZ Tray on our seller panel for automatic label printing, but we have been unable to configure it successfully.

Although we have installed QZ Tray, we are facing issues with the setup and the printing is not working correctly. We would appreciate it if you could guide us through the correct configuration or help us resolve the issue.

Please let us know if you need any additional information, screenshots, logs, or remote access to troubleshoot the problem.

We look forward to your assistance and hope to resolve this issue at the earliest.

Thank you for your support.

Kind regards,

Vinay Kumar

[Lite Finocchiaro]

Vinay:

Please let us know if you need any additional information, screenshots, logs

Yes. Always. The more information you can provide, the better. 

If the logs contain sensitive info, you can send them off-list to sup...@qz.io and we'll have a look.

https://qz.io/docs/faq#logs

To automatically retrieve the logs:

    From the QZ Tray Icon:
    Advanced, Troubleshooting, Zip Logs (To Desktop), attach to email.

Expected behavior vs. actual results, printer make/model/connection type, and operating system are also helpful.

Regards,

Lite Finocchiaro

VP, QZ Industries

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