Brown or black qz icon

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Joel

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Mar 26, 2021, 5:04:26 PM3/26/21
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It appears that qz is being saved to the document folder and the icon is coming up Black or Brown.The customer is not provided the option of where to have the program download.  What could be causing the icon to be black or brown and not green?

Thank you!

Tres Finocchiaro

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Mar 26, 2021, 5:09:41 PM3/26/21
to Joel, qz-print
QZ Tray 2.1 uses a white or black icon.  QZ Tray 2.0 uses a green icon.

If the icon is hard to see, it may be a bug with a particular version.  For example, MacOS 11.0 has a bug where it is the wrong color.



On Fri, Mar 26, 2021 at 5:04 PM Joel <jwaa...@gmail.com> wrote:
It appears that qz is being saved to the document folder and the icon is coming up Black or Brown.The customer is not provided the option of where to have the program download.  What could be causing the icon to be black or brown and not green?

Thank you!

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Jwaakcorp

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Mar 26, 2021, 5:10:35 PM3/26/21
to Tres Finocchiaro, qz-print
Thanks! Will try 2.0



Tres Finocchiaro

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Mar 26, 2021, 5:26:17 PM3/26/21
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QZ Tray 2.0 is no longer maintained and strongly discouraged.




To view this discussion on the web visit https://groups.google.com/d/msgid/qz-print/6c12b159-3eef-40c4-b441-a975b7b9cecc%40iPhone.

Jwaakcorp

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Mar 26, 2021, 5:35:34 PM3/26/21
to Tres Finocchiaro, qz-print
Ah okay. It’s a windows 10 machine. With most recent qz version getting the black icon and not white. I’m having the client make sure the OS is updated and download newest qz version. 

Tres Finocchiaro

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Mar 26, 2021, 5:41:45 PM3/26/21
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It should be black or white depending on the color of the taskbar.  Can you send a screenshot?

Jwaakcorp

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Mar 26, 2021, 5:45:50 PM3/26/21
to Tres Finocchiaro, qz-print
Cool, the client is getting this when trying to print 

Tres Finocchiaro

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Mar 26, 2021, 7:55:48 PM3/26/21
to Jwaakcorp, qz-print
Can you please describe the problem?

All I see is a certificate that has been allowed and a PDF being displayed.

Tres Finocchiaro

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Mar 26, 2021, 7:56:18 PM3/26/21
to Jwaakcorp, qz-print
Also, please reach out to TicketSocket technical support incase there's something you have misconfigured.

Jwaakcorp

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Mar 26, 2021, 8:00:02 PM3/26/21
to Tres Finocchiaro, qz-print
Thanks Tres, updating the operating software fixed the issue. 
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