Dear Fogbb,
I came across your review regarding your experience with our QwikSwitch system, and I wanted to reach out to address your concerns. I apologise for the inconvenience and frustration you have encountered with the system's performance.
Firstly, I want to assure you that we stand by our products and are fully committed to providing excellent customer support. We take pride in the design and manufacture of our wireless lighting products, and it is disheartening to learn that you have had such a negative experience.
We would like to understand the specific issues you have encountered in more detail. It would be immensely helpful if you could provide us with additional information about the problems you have faced. This will allow us to investigate and identify the root cause of the issues more effectively.
Our dedicated technical support team is ready to assist you in resolving the problems you've experienced. Our goal is to ensure that your system operates flawlessly and meets your expectations.
What is a good number to reach you on? alternatively you can send us an email to in...@qwikswitch.co.za
Where are you based in Cape Town so that we can work closely with you to resolve these issues. We genuinely value your satisfaction as our customer and want to make things right. Your feedback is crucial to us as we continuously strive to improve our products and services.
Once again, we apologise for any inconvenience caused, and we appreciate your patience and willingness to allow us the opportunity to address your concerns. We look forward to assisting you and restoring your confidence in our QwikSwitch system.
Best regards,
QwikSwitch Team