Looks like you are installing from source on Windows. It often occurs that the Cython code is not successfully compiled, although python tells you that qutip has been successfully installed. Have you tried to uninstall qutip and using `python setup.py install` to reinstall qutip after Visual Studio is installed? Have you also preinstalled numpy, scipy and cython?
If reinstalling does not work, could you give the command you used to install qutip?
Best
Boxi