Proline Notebook Sound Drivers

[Albertina Drybread]

Ifyou experience the sound problems of ASUS computers, such as Speakers/Microphones are not working, no sound, sound is muffled, intermittent, or crackling/popping, etc. Or, Speakers/Microphones problems occur in a virtual meeting or online learning, such as Microsoft Teams, Skype, Google Meet, Google Classroom, Zoom, or other communication apps. Please refer to the following solutions. (For communication apps, please check the input/output device settings are correct as well.)

Note: For notebook products, your computer may enable the AI Noise-Canceling Speaker feature. This feature filters out all sounds except human voices from the laptop speaker. If you wish to disable the AI Noise-Canceling Speaker, please refer to this article: Why is the sound from my speaker abnormal? Speakers no sound, sound is intermittent or no audio, or only human voices but no background music

If the speakers problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system.

If the microphone problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.

A2: For the standard ASUS Notebook, most models have a built-in ICE Audio Wizard application and you can use it to enhance the audio. Here you can learn more about ICE Audio Wizard (ICE Sound) - Introduction.

A4: If your device has built-in speakers and you still find the sound not meeting expectations after following the troubleshooting methods provided in this article, the main reason may lie in considerations of the built-in speaker's design, including hardware limitations, power management, and sound quality, among other factors.

Audio ports are exposed to elements that may cause a build-up of dust or even physical damage. Audio performance issues may occur if there is any damage that is caused to the audio cables or the audio ports on the computer.

Most desktop computers come with 3 or more audio connectors. Most laptops come with one combo connector that supports both headphones and a microphone. Verify that the speaker or soundbar cables are connected properly from the device to the computer. Audio connectors and plugs on the sound card are color-coded on desktops to help with a proper connection (Figure 1).

The default audio playback device is Microsoft Windows's device to output (play) sound. You can select which device to use by default when connecting speakers, soundbar, earphones or headphones, Bluetooth headset, or other audio devices to the computer. Windows can play audio through the speaker or line-out port, Bluetooth, HDMI, DisplayPort (DP), or USB-C Thunderbolt 3 ports. Selecting the correct playback device and checking the volume settings for audio playback to work on the computer is essential.

Microsoft Windows includes various troubleshooters that are designed to quickly diagnose and automatically resolve many personal computer problems. Although Windows Troubleshooter cannot fix hardware problems, they are a great place to start if you encounter a problem with the computer. Windows Troubleshooters are built into the Control Panel in Windows 11, Windows 10, Windows 8.1, or Windows 8.

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