faidia daelin sylvia
Tarja Hempton
could i ask you some silly favor could you write the password let in text file then copy it from that file then use it to login in netflix in both safari and brave just to make sure there was not mistake or issue with some key on your keyboard that play you
it happens only on netflix, other websites facebook and instagram are working, yeah i tried to copy from my phone and paste it on safari, it worked then i did the same on brave, no password incorrect.
How on earth do you force this *lovely* device to change what account is logged into a specific channel? Someone was visiting me and added a couple channels (disney, netflix) with their account info to see if I liked them enough to subscribe. Now we absolutely cannot get the *#&!* Roku to forget their log-in info so I can use my own.
I've tried removing the channels multiple times from both website and the device, doing a factory re-set on the device itself, etc.
I really, really don't want to have to delete my entire roku account and create a new one from scratch...and frankly if I need to I'll just buy a firestick so I don't have to deal with this again.
Everything you need to know is right inside the channels themselves. You also could have called your friend and ask them to log out of all devices from within their Netflix account and Disney account.
For Disney Plus, scroll down from the header carousel to the menu of icons. On the left is the sidebar. Go there. Scroll down to Settings. In there is Log Out. Just like it is on Fire TV devices, because that's how Disney designed the app.
Look in the list on the left 'cookies on computer' for anything netflix, click them one by one and use the arrows in the middle to move them into 'cookies to keep'. (Or you could right click to do the same).
I was concerned for a bit that all the Netflix-related cookies that showed up had a Chrome icon next to them, and I was trying to find the cookies for the W10 UWP app. Does that app run on Chromium or something?
Reset app, check fir firmware upgrade, factory reset TV, unplugged from mains and just about anything else I can think of including talking to Netflix who say the issue is not with them. Netflix is completely stable on my laptop, tablet and phone.
Welcome to the community. I'm not sure if you've seen this previous topic with similar issues, it might have some other tests/checks you can try. There are also some troubleshooting guides for your TV here.
I have exactly the same issue on my bravia 50w829b. It used to happen in the past from time to time but last month it's like that all the time. Yes - logout completely from netflix and login again typing credentials manually worked out for me also, but this is ridiculous. I am after extensive logs/test data exchange between sony & netflix regarding this issue but Netflix checked it out and told me they can't do anything here. Hopefully they'll find the solution soon because this is extremely annoying and looks like nobody cares to fix it (that's why I sent a lot of technical info including images & technical data to Sony to help them reproduce the defect). Please send this issue to sony also, so they can know this is not one person's problem.
Hi everyone - I just moved into a new house that came with a lovely Sony tv and I'm having this problem. Netflix will work for a bit, and then decide that it doesn't want to anymore and as soon as I press play on something it kicks me to a black screen that says HDMI 1/MHL at the top, with a little box that's got an arrow coming in from the left. Anyone got any answers yet? I don't know what model the TV is... if anyone knows where I'll find that info, lemme know. It's wall mounted so I can't see behind the tv itself haha... THANKS = )
I'm getting the run around by Sony Australia. First suggested to do a factory reset of the TV which I did. This did not solve the issue. They also suggested a log off from all devices via the Netflix website. Did make a difference the first few goes, but issue is back after just a few viewing sessions.
They then suggested changes to the Network DNS which does not make sense IMHO. Also a dead end. They are now suggesting that there is something wrong with the motherboard and I should get it replaced, of course for a fee... IMHO this is total nonsense as there is nothing wrong with the other apps and just an attempt to have me give up on pursuing this any further. The only way that this could solve problems if it was a compatibility issues between the revision of the motherboard I'm using and Netflix. If that is the case I shouldn't be paying for the fix...
One of the support staff did make mention of a Netflix software roll-out recently which was causing playback issues, but apparently this was rolled back. This makes a lot more sense and IMHO, there is a bug in the Netflix app which causes the playback issues.
So to cut a long story short, Sony support has no idea what the issue is and although I have provided them with all the info I don't have any hope this will be resolved by them. The only hope we have is that Netflix fixes the bug soon in a future release of the software.
How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.
How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the \"Bundled Services\" or the \"Regular monthly charges\" section of your bill.
I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.
How do I find the Netflix app on my X1 TV Box?
You can either say \"Netflix\" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.
I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. However, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package.
If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you'll continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.
How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.
What happens to my Netflix account if I move?
Your Netflix subscription relationship is with Netflix directly, even if you signed up through Xfinity X1. Because of this, a move will not impact your subscription unless you are billed by Comcast, in which case, you will need to update your method of payment for Netflix.
Note: You'll need to sign in to Netflix again once you activate the boxes at your new address. If you move and no longer have Xfinity services, you will no longer be billed by Comcast and must update your payment method for Netflix or risk losing your Netflix Service.
If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Contact Netflix to cancel your Netflix account after changing your service package with Comcast.
I accidentally linked the wrong Netflix account to my Xfinity package. What should I do?
If you accidentally connect the wrong Netflix account to your Xfinity package, please sign out of the Netflix app on X1 and please contact us.
How does Netflix affect internet data usage?
Video in the Netflix app on Xfinity X1 is streamed over the internet. For this reason, usage of the Netflix app on X1 and all other programming and content from the internet on X1, as well as, the internet apps on X1 are subject to Xfinity Internet data usage policies.
To determine what amount of usage you can expect for a given hour of streaming, Netflix provides estimates on its website. Netflix estimates about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.
Will my Netflix user settings carry over to X1 or Flex?
Yes. Existing Netflix customers who use their Netflix login information when logging in through the Netflix app on X1 or Flex will see their current Netflix settings.
Why is Netflix programming displaying in letterbox?
If you signed up for a Netflix standard definition (SD) package, the Netflix content will appear in SD in the letterbox format, even if you are an Xfinity HD customer. In order to get rid of the letterbox view, you must change your Netflix subscription to a package that includes HD.