Amd Ryzen 7 5700u With Radeon Graphics Driver
Do Kieu
I've recently attempted a clean install of Windows 11 with my Ryzen 7 5700U, but repeatedly get the message from the windows installer that the drivers required to proceed with the installation can't be found on my machine. The only drivers for Windows 11 offered on the AMD site are found here: -ryzen-processors/amd-ryzen-7-mobile-processors-radeon-graphic... but rather than a set of files these downloads are Windows 11 executables. If I attempt to run these in the command prompt found in the Windows 11 installer I'm informed that "this version of [driver].exe is not compatible with the version of Windows you're running."
Your message bout the OEM vendor helped me find that Dell has a recovery image for my laptop which includes preinstalled all the necessary Windows 11 drivers I need. Because my laptop came with Windows this works as a solution for me.
The OEM driver was a great suggestion. I went back into the Windows installer and was presented with the same message that I've been getting of, "A media driver your computer needs is missing. This could be a DVD, USB or Hard disk drive. If you have a CD, DVD, or USB flash drive with the driver on it, please insert it now." There is no compatibility message. I attempted to navigate to where the OEM driver was, but it was an EXE, not the format the installer was expecting. After seeing that wouldn't work I backed out to the installer's troubleshooter and opened the command prompt and used the start command to run the chipset driver EXE I found on Dell's site, as well as a graphics processor driver EXE. Both drivers seemed to run and produced a similar message:
Nothing else seemed to happen though, and I got no further than that. I'm not sure if this is supposed to return the drivers as an installed file, but I've been unable to locate any changes on the installation media that I'm using.
After the first suspend it wakes up just fine - it's the second suspend after which the screen stays blank and keyboard doesn't react (although the power LED starts glowing). It happens if I close the laptop's lid or do a manual suspend via the system menu. It happens only recently (I think after some kernel update, but I'm not sure about this) - before it worked fine for month (since I installed Ubuntu).
Once the monitor is blank but processor appears running, I do ctrl+alt+F2 to get to the console. The screen then flickers into life and then ctrl+alt+F7 to get back the the monitor. And all appears OK on the display again.
PS: I recently upgraded from Ubuntu 20.04.5 - never had this problem there. In fact, I was able to suspend and resume daily over the course of 1 month without issue. And now, on Ubuntu 22.04, I'm forced to REISUB multiple times a day! Starting to feel like I should have waited 'til 22.04.3 (or maybe even 22.04.4). I think Canonical has really dropped the ball really badly on this one!
I was having this exact same problem on my HP Pavilion 14 on Ubuntu 22.04. It worked fine a few days ago but I encountered this problem after an update. Lots of stack answers pointed to some problems with Nvidia drivers, but I don't have Nvidia graphics. I have an integrated AMD Radeon along with AMD Ryzen 7.
I response to #11, I think that the installation of a new Kernel version it is not associated with the Linux version. Taking this article as an example ( -linux-kernel-ubuntu/), I understand that you can proceed to install the version of the kernel that you prefer.
Now, my question is: does version 6.2 solve the problem only with Ubuntu 23 or also with the other ubuntu versions (LTS and not)?
Thanks!
In response to #11, I installed the mainline software ( ) and installed kernel 6.2.14, the newest of version 6.2, and restarted with this new kernel version. Unfortunately, kernel 6.2.14 does not fix the suspend issue.
I remind you that I made this test with ubuntu 20.04 LTS. A few days ago I downgraded from 22.04 LTS as a test against message #7.
Do you consider that installing kernel 6.2.14 with a newer ubuntu version would solve the problem?
* If the laptop is stolen suspended, the attacker has less than half a second to see what is on the screen, then it is locked
* If the laptop is stolen hibernated, the attacker needs the disk encryption password before the machine really boots.
What worked was running Xorg instead of Wayland. On startup when typing in password, I selected the Xorg option from bottom right settings, as suggested in this link. I haven't had the problem since.
-xorg-wayland/
Those solutions did not work:
- no "Sleep Mode" option in my BIOS
- did not manage to successfully access the Lenovo advanced BIOS menu to switch from Modern Standby power to S3 (the apparently secret advanced BIOS settings)
- turned off "security chip" and secure boot in the BIOS
- disabled Wayland
Display / MonitorModern displays with IPS panels have bright areas along the frame as a normal characteristic. This has hardly any influence on everyday operation, not least because the displays are optimized for daylight operation. It can only be minimized, but not completely avoided, regardless of the manufacturer and for manufacturing reasons. Details on pixel error classes can be found here.
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