Razer Audio 7.1

[Rode Neagle]

Ifthis is the case then just make sure it is actually not the other way around. As in when you think its switched off it is actually switched on. Try listening to music or looking at any lights on the device. Naturally, the headset would be unable to connect to anything when it is switched off.

I was having the same issue. I kept trying to pair by holding the bluetooth button on the right side next to the mic volume dial.

What you actually have to do is hold the power button next to the usb-c port on the left side until it starts blinking blue for about 5-10 seconds or so, then pair and connect it with the audio app. This might take 2 or 3 tries so just be patient. It successfully connected for me with my Kaira Pro Dual PS5 headphones.

You can then scroll down in the audio app to change the Chroma Effect, Do Not Disturb, Equalizer, Game Mode, and Quick connect options.

i tried holding down the power button aswell but the problem never resolved? ive held the pairing, bluetooth, and now power button trying to get my headset to pair with the app but it just wont pair. i also looked for the location permission but i cant find it.

Hello, i have Kraken Ultimate and yesterday i performed a clean Windows 11 installation on my computer in a attempt to fix the audio issues caused by the latest Razer Synapse update, even after format the computer and install the Windows again and the latest Synapse update from nov 16th i'm still facing audio issues, the quality of audio is good but when i go to watch videios or listen any songs on my computer, they have a little delay from the audio in the start of the video or music, i noticed that this issue is more frequently when i go to watch some videios on the youtube, i hope Razer fix this soon.

Interestingly, these intermittent audio cuts are application localized. As in, I can continuously listen to music with one application and have the audio cutting out in another one. Therefore, the actual headset connection itself is not interrupted.

Hello, I have the same problem and I have the Razer Kraken Ultimate. The problem I have is exactly the same. It seems to me a lack of responsibility on the part of Razer that they do not repair a problem with headsets in this price range.

Hola, tengo el mismo problema y tengo el Razer Kraken Ultimate. El problema que tengo es exactamente el mismo. Me parece una falta de responsabilidad por parte de Razer que no reparen un problema con unos auriculares de este rango de precios.

Just got the headset last night and plugged it in and it sounded horrible I couldn't even tell where enemy's on valorant were coming from and my mic don't even work and the razer synapse can't even find the fuckijg software. Taking this back tomarrow and avoiding razer headsets from now on.

I have the same problem with my barracuda x and the sound is also getting worse while in a voice chat i dont know what to do and because i am in germany i dont even have a real chance to get to the support because most is in english ore based in the us. But what ca i do to get good audio it is a shame that the sound gets so bad

I just got this headset recently and I had the same issue as everyone else did when I first connected. It sounded horrible. When I connected to Discord, it sounded robotic. When I tried to listen to music on Spotify it sounded like it was underwater.

I was able to get mine fixed by simply disconnecting from the bluetooth pairing that you do on the headset like you would wireless earbuds. Make sure the bluetooth is off on your computer. Then just switch it to connect to the dongle instead. With your bluetooth on your computer off, hold down the power button until it connects to the dongle. You will know it is this one because it will say connected to Hyper speed. When it connected this way, I got clear quality and could hear people on Discord and my music.

Windows 11 seems to have an issue with Razer's THX option on their headsets. Sometimes it works fine, but other times you have to spend a while flipping through audio outputs in various ways to get it to start working. This is a Windows 11 specific issue and is not related to drivers or the headset itself as the headset is less than a month old (in terms of unboxing) and I always check my drivers bi weekly or so for everything, and in troubleshooting.

I'm not really looking for a fix as I don't believe there currently is one, but I wanted to bring this to the attention of the devs Because this is on the Windows 11 software end.

All time, when i turn on my computer i need to go in profile Razer > Mixer until option of the setup THX to change default audio. The time of my computer is on, audio stay stable and fuctional. Under the calibration option. I hope Microsoft fixes this fast.

I have the same product and facing the same exact issue, i cant adjust any app volume via windows Volume mixer. i can only mute or demute and the only thing that works is the speakers volume which control everything at the same time.

I did pretty much the same things you did and no luck so far. i dont even know if its possible to roll back to an older version to fix the issue and this is really bothersome.

Please let me know if you find a fix

I have found a fix, Uninstall synapse and delete the razer folder from your drive. Then go and download a previous version of synapse or maybe one that you have already downloaded in the past. Remove your headset once you finish unninstalling synapse and dont plug it back until you start installing the older version. Once it will finish installing it will start an auto update that you can either pause or cancel by clicking on the X icon close to it.

This is the version i already had and working fine RazerSynapseInstaller_V1.15.0.504

Update : it appears that its not from synapse but more from the thx spacial update they implemented. removing the sound board from the headset and plugin the headset directly fixes the issue but you will not be able to edit your EQ or anything.

Does Razer not test their updates before sending it out? 1st it was the update that killed the THX and now its the update that kills the volume, seriously what is going on there.. how about they start using this insider program and let us test the updates 1st before it gets send out to the masses.

Yeah I'm having the same issue but with my Blackshark v2 Pro. After updating Synapse yesterday. I noticed it was gone. Besides updating Synapse, I had two PC updates. Those are three things are the only thing that happened

mine isn't working nor the sound I'm worried because after this update they shit with my headset I'm not going to pay a spacial thx for something my headset comes with and they took it from me and I want it back

I have the same problem ! I hope they fix it soon not paying for something that i already have and i hope we get an update featuring the thx razer synapse driver back not the paid version and let us select it as a audio output again

I also have Kraken Tournament and the thx LED on the controller does not work but the buttons do respond when you touch them, the problem comes from the last update of sypnase and installing a previous one does not fix the problem since if you do not update your audio device it will no longer appears and if you update you have this problem... the only way is to install that app that someone mentioned called thx spatial audio that has a 15-day trial and then is paid... with that your thx will appear again in the sounds but the moment you uninstall it it disappears again, in addition to the fact that with the app the green LED on the controller does not appear either... the app is quite complete, in fact it retains the configuration of a point in the middle and speakers around it to regulate more The sound of the helicopter is not like this latest sypnase update, what they have done is put an equalizer and a video that I better not comment on xD

Since the first day of the update there is already a thread on reddit / razer and no one from support has responded for 3 days without knowing or having any update... but then they sell their products at super high prices you can't sell everything at prices high and then have such poor support

I am having a serious audio stuttering in the main menu of the game, or whenever i am in Steam overlay or pressing escape button. the game runs smoothly without audio errors in game. 60fps. sometimes stutters. but no audio and sound error inside the game, just the menu. no issues in inventory or anything what is ingame overlay related. (store, upgrading etc)

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