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Gigí Ruais

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Aug 4, 2024, 4:50:16 PM8/4/24
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Ihave an 8Tb drive where I store my dropbox files on my Windows computer and despite setting all files to be 'online only' as well as going to Dropbox preferences and setting select sync to not sync any folders I am still getting the message "Can't sync not enough free space". In my system settings it appears the files are still taking up space on my "Apple" drive where I have drobox downloaded and have set it to sync to (I have less than 200GB of non-dropbox data on that Apple drive).

I had this problem on my Mac a year ago and solved it by checking the box on the website to not have online files take up hard drive space. I've done the same for my PC. I have unlimited space on my dropbox account. I have updated Dropbox to the latest version (released December 21st 2021). I have read through every relevant online article and forum I could find. So now I am here.


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I believe I have been using Smart Sync (where I would select which folders were local or online only). I selected all of the folders and set them to online only. Then after that wasn't clearing up space, I went to Selective Sync in my settings and unchecked all the folders there.


Sorry for the delayed response. Last week I tried deleting a bunch of files on the internal drive however Dropbox still gave me the error (however I'm not sure if I completely quit and restarted Dropbox then).


Since then I uninstalled dropbox completely, and the second I did that a bunch of 'ghost' dropbox files appeared (I'm using 'ghost' cause I don't know what else to call them, my computer thinks they're taking up space even though I can't open them and they are unreadable). My computer thought these dropbox files were taking up >100Tb of space (see attached picture) which is impossible on my 8Tb drive. The size of 110Tb does make sense given it's from my business partner's shared folder and we have a lot of data on there, however to my knowledge none of those shared folders were ever downloaded or selected to be synced on this drive.


I believe these ghost files (which had never showed up on my computer before) were the primary reason for my computer/dropbox to think there was space being taken up. I know this was a problem on Mac (in terms of offline files appearing to take up space), is there a way to fix this on Windows? I would love to reinstall dropbox but worry that it will take over my computer again.


My E drive is internal. When I tried reinstalling dropbox and having the folders online (after a couple days of waiting for Dropbox to sync) I ran into the same error "cannot sync not enough disk space", however there's still several terrabytes of free space on the disk.




I thought for a second it might be because the disk is damaged, however when I ran some repair software it said it wasn't. I'll look more into this (maybe uninstall Dropbox and reinstall it on a different disk).


Just thought I'd jump in here to say that I use Smart Sync on at least two thirds of the stuff I have in Dropbox, and it still says my hard drive is 90% full, and Online Only files that cannot be opened when Dropbox is off show up as the biggest files in WinDirStat.


Hello! I've been using dropbox for over 10 years with no issues, but recently the "make online only" and the "view locally" options seems to have completely disappeared? The expected behavior is to right-click on a file or folder and the options would be on the list, but I no longer see them. I haven't changed any settings so I'm guessing that some kind of update to dropbox or windows broke it. Any light-shedding is appreciated!


These are the options that show up. The only Dropbox option I see is "Send with Dropbox Transfer." Everything else syncs properly. I can see the files on the dropbox website and my colleagues can access the files when I sync them.




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