VM Updated and dom0 Update Failing

[Pushpins4u]

Hello,

I really like Qubes but I'm struggling with some of the 'care and feeding.'  I'm notified that updates exist but when I try to update, nothing happens.

More specifically:

1) When the VM manager prompts me with the blue arrow button to "Update VM", I see the green 'sys-firewall' pop-up indicating that it's looking for updates.  After a few minutes it stops and tells me no updates were found.

2) When I try instead to run updates from the command line with "qubes-dom0-update", I get this output:

[usr@dom0 ~]$ sudo qubes-dom0-update

Time sync failed! - Exiting

Using sys-firewall as UpdateVM to download updates for Dom0; this may take some time...

Running command on VM: 'sys-firewall'...

Checking for dom0 updates...

Failed to synchronize cache for repo 'qubes-dom0-current', disabling.

Failed to synchronize cache for repo 'updates', disabling.

Last metadata expiration check: 1:03:40 ago on Mon Feb  6 09:53:57 2017.

Dependencies resolved.

Nothing to do.

Sending application list and icons to dom0

Complete!

No packages downloaded

No updates avaliable

[usr@dom0 ~]$

3) When I try "ping google.com" from either dom0 or a template VM shell, I get nothing.

Whether I'm updating with dnf inside my fedora template or trying to update dom0, these "failed to synchronize cache" issues always appear.  I'm able to connect to the 'net with anon-whonix, so the network is reachable from my hardware.  My sys-net has 2 devices attached, an eth0 device and my wireless card; using wireless.

I don't know why the update repos/caches aren't being found.  Ideas?

Sent with ProtonMail Secure Email.

[Andrew David Wong]

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On 2017-02-06 08:08, 'Pushpins4u' via qubes-users wrote:
> Hello,
>
> I really like Qubes but I'm struggling with some of the 'care and
> feeding.' I'm notified that updates exist but when I try to update,
> nothing happens.
>
> More specifically: 1) When the VM manager prompts me with the blue
> arrow button to "Update VM", I see the green 'sys-firewall' pop-up
> indicating that it's looking for updates. After a few minutes it
> stops and tells me no updates were found.
>

That's a known bug:

https://github.com/QubesOS/qubes-issues/issues/2086

> 2) When I try instead to run updates from the command line with
> "qubes-dom0-update", I get this output: [usr@dom0 ~]$ sudo
> qubes-dom0-update Time sync failed! - Exiting Using sys-firewall as
> UpdateVM to download updates for Dom0; this may take some time...
> Running command on VM: 'sys-firewall'... Checking for dom0
> updates... Failed to synchronize cache for repo
> 'qubes-dom0-current', disabling. Failed to synchronize cache for
> repo 'updates', disabling. Last metadata expiration check: 1:03:40
> ago on Mon Feb 6 09:53:57 2017. Dependencies resolved. Nothing to
> do. Sending application list and icons to dom0 Complete! No
> packages downloaded No updates avaliable [usr@dom0 ~]$
>
>
> 3) When I try "ping google.com" from either dom0 or a template VM
> shell, I get nothing.
>

Dom0 has no networking by design. TemplateVMs, by default, can connect
only to update servers, unless they use sys-whonix as their NetVMs. Do
yours?

> Whether I'm updating with dnf inside my fedora template or trying
> to update dom0, these "failed to synchronize cache" issues always
> appear.

Those are very common and not at all Qubes-specific:

https://groups.google.com/d/topic/qubes-users/1Yrgh79oDAY/discussion

> I'm able to connect to the 'net with anon-whonix, so the network is
> reachable from my hardware. My sys-net has 2 devices attached, an
> eth0 device and my wireless card; using wireless.
>

Are you only able to connect through Tor, or can do you also have
clearnet connections from AppVMs?

> I don't know why the update repos/caches aren't being found.
> Ideas?
>

- --
Andrew David Wong (Axon)
Community Manager, Qubes OS
https://www.qubes-os.org
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