HCL - ASUSTek_COMPUTER_INC_-G752VL-20160828

[n/a]

Hi,

Video, networking (wired & wireless) is working properly, sleep mode has worked correctly on most occasions, however on a few attempts at returning from sleep mode (a longer period of time passing) laptop appears to wake itself without touching a key - keyboard is lit, screen is black, can hear the fans - all attempts at getting back in Qube's at this point failes - have to hard reboot (maybe some kind of wake on lan issue? [was using Ethernet connection instead of wireless at the time this happened])   Also, as already reported, touch-pad is not recognized on this laptop - so I have had to use a external usb mouse.

Please let me know if there is any other information you can use?   Forgot to Include cpio.gz in first HCL report, - I encrypted it with Andrew Wong's public key due to the warning about private information  (hope this was ok?)

Thanks for all your great efforts, grateful for people like you all, and excited about learning Qube's. Keep up the good work!

Sincerely,

anon..

[Andrew David Wong]

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On 2016-08-28 23:58, 'n/a' via qubes-users wrote:
> Hi,
>
> Video, networking (wired & wireless) is working properly, sleep
> mode has worked correctly on most occasions, however on a few
> attempts at returning from sleep mode (a longer period of time
> passing) laptop appears to wake itself without touching a key -
> keyboard is lit, screen is black, can hear the fans - all attempts
> at getting back in Qube's at this point failes - have to hard
> reboot (maybe some kind of wake on lan issue? [was using Ethernet
> connection instead of wireless at the time this happened]) Also,
> as already reported, touch-pad is not recognized on this laptop -
> so I have had to use a external usb mouse.
>
> Please let me know if there is any other information you can use?
> Forgot to Include cpio.gz in first HCL report, - I encrypted it
> with Andrew Wong's public key due to the warning about private
> information (hope this was ok?)

That's fine.

> Thanks for all your great efforts, grateful for people like you
> all, and excited about learning Qube's. Keep up the good work!
> Sincerely, anon..
>

Thanks!

- --
Andrew David Wong (Axon)
Community Manager, Qubes OS
https://www.qubes-os.org
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