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I just tested adding a confg.yml file to see how it would look to issue
reporters. I think the result is bad. It clutters the interface by
adding unnecessary rows that the user has to read through, increasing
cognitive load and therefore increasing the likelihood that the user
will just give up and pick the first option or a random option.
Similarly, I think that changing the "Question or Support Request"
option to an external link to our support page would result in people
reverting to abusing the bug/enhancement/task templates to ask for support.
> I wonder what is the reason for that and how we can improve process
> description? Is it about disliking/not understanding mailing lists? If
> so, introducing discourse forum perhaps will help?
> But maybe there is some other reason, like not clear enough description
> what should go where?
>
I think it's just that a small percentage of people simply won't read or
won't understand what they read, no matter how clearly and simply it's
spelled out. To be fair, I think the dummy template has really helped.
It doesn't seem like there's an excessive number of cases of people
misusing qubes-issues to ask for support right now. I'm open to an
alternative explanation, but I don't think you can ever completely
eliminate all cases of people doing the "wrong" thing in situations like
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